Press release
What changed for the Live Chat Software Market? Top Leading Players Analyzed LogMeIn Inc. , LivePerson Inc. , Zendesk , SnapEngage , Livechat Inc. , Olark ,Kayako Inc. , Freshdesk Inc. ,Woopra Inc. , Provide Support LLC.
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The continuous increase in popularity of live chat, growth in need to improve customer relationship management (CRM), and the advantages of live chat software over conventional customer support drive the growth of the market. However, factors such as a continuous increase in demand for web mobile self-service and lack of standardization hamper the live chat software market growth to a certain extent.
North America dominated the global market in 2016 and is expected to remain dominant during the forecast period, owing to the increase in demand for live chat software from a number of industries to provide real-time communication. Furthermore, Asia-Pacific is expected to grow at the highest CAGR during the forecast period.
This report provides a comprehensive analysis of
-Top impacting Growth Factors
-Competitive Analysis of Leading Market Players
-Current and Future Market Trends
-Market Segmentation
-Revenue Estimation by 2023
The global live chat software market was led by the customer service live chat system segment in 2016, and the segment is projected to maintain its dominance during the forecast period. In addition, it is expected to witness the highest growth, owing to the growth in adoption of live chat software by many website providers of the different market.
In 2016, the global market was dominated by the others segment and is expected to continue this trend during the forecast period. However, the retail segment is expected to witness the highest growth, owing to an increase in adoption of live chat software to improve customer relationship management in the industry.
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Analyst Review -
Many companies integrate their customer relationship management tool with live chat software to improve the user experience for existing customers and potential leads. It helps them to keep a history of an individual-™s chats with the company, their account information and recent purchases, which can expedite troubleshooting and problem solving, which is essentially important when a customer is dissatisfied with the services. Use of live chat software improves customer relationship management by addressing issues quickly and deftly. This, in turn, boosts satisfaction and improves retention rates by saving money for the organization and protecting its customer base.
Comprehensive Analysis of Leading Market Players
•LogMeIn Inc.
•LivePerson Inc.
•Zendesk Inc.
•SnapEngage LLC
•Livechat Inc.
•Olark
•Kayako Inc.
•Freshdesk Inc.
•Woopra Inc.
•Provide Support LLC.
List of Figures –
FIGURE 1. LIVE CHAT SOFTWARE MARKET SEGMENTATION
FIGURE 2. TOP IMPACTING FACTORS
FIGURE 3. KEY INVESTMENT POCKETS
FIGURE 4. TOP WINNING STRATEGIES
FIGURE 5. MARKET PLAYER POSITIONING
FIGURE 6. GLOBAL LIVE CHAT SOFTWARE MARKET, BY PRODUCT TYPE, 2017-2023 ($MILLION)
FIGURE 7. GLOBAL LIVE CHAT SOFTWARE MARKET, BY INFORMATION LIVE CHAT SYSTEMS, 2017-2023 ($MILLION)
FIGURE 8. GLOBAL LIVE CHAT SOFTWARE MARKET, BY SALES LIVE CHAT SYSTEM, 2017-2023 ($MILLION)
FIGURE 9. GLOBAL LIVE CHAT SOFTWARE MARKET, BY CUSTOMER SERVICE LIVE CHAT SYSTEM, 2017-2023 ($MILLION)
FIGURE 10. GLOBAL LIVE CHAT SOFTWARE MARKET, BY END USER
FIGURE 11. GLOBAL LIVE CHAT SOFTWARE MARKET, BY TELECOMMUNICATION & IT, 2017-2023 ($MILLION)
FIGURE 12. GLOBAL LIVE CHAT SOFTWARE MARKET, BY RETAIL, 2017-2023 ($MILLION)
FIGURE 13. GLOBAL LIVE CHAT SOFTWARE MARKET, BY BFSI, 2017-2023 ($MILLION)
FIGURE 14. GLOBAL LIVE CHAT SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2017-2023 ($MILLION)
FIGURE 15. GLOBAL LIVE CHAT SOFTWARE MARKET, BY MANUFACTURING, 2017-2023 ($MILLION)
FIGURE 16. GLOBAL LIVE CHAT SOFTWARE MARKET, BY HEALTHCARE, 2017-2023 ($MILLION)
FIGURE 17. GLOBAL LIVE CHAT SOFTWARE MARKET, BY OTHERS, 2017-2023 ($MILLION)
FIGURE 18. LIVE CHAT SOFTWARE MARKET, BY REGION, 2015(%)
FIGURE 19. NORTH AMERICA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 20. U.S. LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 21. CANADA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 22. MEXICO LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 23. EUROPE LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 24. UK LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 25. GERMANY LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 26. FRANCE AVIATION ANALYTICS MARKET, 2017-2023 ($MILLION)
FIGURE 27. REST OF EUROPE LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 28. ASIA PACIFIC AVIATION ANALYTICS MARKET, 2017-2023 ($MILLION)
FIGURE 29. CHINA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 30. INDIA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 31. JAPAN LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 32. REST OF ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 33. LAMEA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 34. LATIN AMERICA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 35. MIDDLE EAST LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 36. AFRICA LIVE CHAT SOFTWARE MARKET, 2017-2023 ($MILLION)
FIGURE 37. FRESHDESK, INC.: REVENUE, 2014-2016 ($MILLION)
FIGURE 38. FRESHDESK, INC.: REVENUE SHARE BY SEGMENT, 2016 (%)
FIGURE 39. FRESHDESK, INC.: REVENUE SHARE BY GEOGRAPHY, 2016 (%)
FIGURE 40. FRESHDESK, INC.: STRATEGY SHARE, 2014-2017 (%)
FIGURE 41. KAYAKO, INC.: REVENUE, 2014-2016 ($MILLION)
FIGURE 42. KAYAKO, INC.: REVENUE SHARE BY SEGMENT, 2016 (%)
FIGURE 43. KAYAKO, INC.: REVENUE SHARE BY GEOGRAPHY, 2016 (%)
FIGURE 44. KAYAKO, INC.: STRATEGY SHARE, 2014-2016 (%)
FIGURE 45. LIVECHAT, INC.: REVENUE, 2013-2015 ($MILLION)
FIGURE 46. LIVECHAT, INC.: REVENUE SHARE BY SEGMENT, 2015 (%)
FIGURE 47. LIVECHAT, INC.: REVENUE SHARE BY GEOGRAPHY, 2015 (%)
FIGURE 48. LIVECHAT, INC.: STRATEGY SHARE, 2014-2016 (%)
FIGURE 49. LOGMEIN, INC.: REVENUE, 2014-2016 ($MILLION)
FIGURE 50. LOGMEIN, INC.: REVENUE SHARE BY SEGMENT, 2016 (%)
FIGURE 51. LOGMEIN, INC.: REVENUE SHARE BY GEOGRAPHY, 2016 (%)
FIGURE 52. LOGMEIN, INC.: STRATEGY SHARE, 2014-2016 (%)
FIGURE 53. OLARK: REVENUE, 2014-2016 ($MILLION)
FIGURE 54. OLARK: REVENUE SHARE BY SEGMENT, 2016 (%)
FIGURE 55. OLARK: REVENUE SHARE BY GEOGRAPHY, 2016 (%)
FIGURE 56. OLARK: STRATEGY SHARE, 2014-2016 (%)
FIGURE 57. PROVIDE SUPPORT LLC.: REVENUE, 2014-2016 ($MILLION)
FIGURE 58. PROVIDE SUPPORT LLC.: REVENUE SHARE BY SEGMENT, 2016 (%)
FIGURE 59. PROVIDE SUPPORT LLC.: REVENUE SHARE BY GEOGRAPHY, 2016 (%)
FIGURE 60. PROVIDE SUPPORT LLC.: STRATEGY SHARE, 2014-2016 (%)
FIGURE 61. SNAPENGAGE: REVENUE, 2013-2015 ($MILLION)
FIGURE 62. SNAPENGAGE: REVENUE SHARE BY SEGMENT, 2015 (%)
FIGURE 63. SNAPENGAGE: REVENUE SHARE BY GEOGRAPHY, 2015 (%)
FIGURE 64. SNAPENGAGE: STRATEGY SHARE, 2014-2016 (%)
FIGURE 65. WOOPRA, INC.: REVENUE, 2013-2015 ($MILLION)
FIGURE 66. WOOPRA, INC.: REVENUE SHARE BY SEGMENT, 2015 (%)
FIGURE 67. WOOPRA, INC.: REVENUE SHARE BY GEOGRAPHY, 2015 (%)
FIGURE 68. WOOPRA, INC.: STRATEGY SHARE, 2014-2016 (%)
FIGURE 69. ZENDESK: REVENUE, 2013-2015 ($MILLION)
FIGURE 70. ZENDESK: REVENUE SHARE BY SEGMENT, 2015 (%)
FIGURE 71. ZENDESK: REVENUE SHARE BY GEOGRAPHY, 2015 (%)
FIGURE 72. ZENDESK: STRATEGY SHARE, 2014-2016 (%)
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