Healthcare BPO Services Market Outlook to 2025 - Genpact, Xerox Corporation, GeBBS Healthcare Solutions, Capgemini, Omega Healthcare, Flatworld Solutions Pvt. Ltd., Magellan Solutions, IBM, Accenture, WNS (Holdings) Ltd., HCL Technologies Limited., Invens

The Healthcare BPO Services Market research study involved the extensive use of both primary and secondary sources. The Healthcare BPO Services Market research process involved the study of various factors affecting the industry to identify the segmentation types, industry trends, key players, competitive landscape, key market dynamics, and key player strategies.

The global healthcare BPO services is expected to reach US$ 68,198.3 Mn in 2025 from US$ 35,818.9 in 2017. The market is estimated to grow with a CAGR of 8.6% from 2018-2025.

The top 15 industry players operating in the market of genomics across the globe includes IBM, Accenture, WNS (Holdings) Ltd., HCL Technologies Limited., Invensis Technologies Pvt Ltd, Cognizant, Infosys Limited, Tata Consultancy Services Limited, Genpact, Xerox Corporation, GeBBS Healthcare Solutions, Capgemini, Omega Healthcare, Flatworld Solutions Pvt. Ltd., and Magellan Solutions among others.

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The increasing consolidation among market players leading to rising number of collaborations, partnerships, mergers and acquisitions are likely to be the major factors improving services and thereby support the growth of healthcare BPO services market.

Healthcare BPO services is segmented by payer service, provider service, and pharmaceutical service. Global healthcare BPO services, based on payer service was segmented into claims administration, billing, member management, provider management, fraud management, and others. Global healthcare BPO services, based on the provider service was segmented into medical billing, medical coding, finance & accounts, and others. The healthcare BPO services, based on pharmaceutical service was segmented into research & development, manufacturing, sales & marketing, supply chain & logistics, and others.

Healthcare Business Processing Outsourcing (BPO) offers customized solutions to the healthcare providers and payers to reduce the complexity of various tedious tasks involved at several stages of the workflow and establishment. These services are also helpful to enrich resource allocation, boost the financial performance of the company/organization, seek strategic growth support as well as reduce operational costs to maximize profit margins. The report would be of an interest to various stakeholders operating in the healthcare BPO services. These stakeholders include hospitals, pharmaceutical manufacturers, contract research organizations, medical device suppliers, market research, equipment manufacturers, and consulting firms.

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The objective of the study is to describe, define, and forecast the healthcare BPO services by payer service, provider service, pharmaceutical service and region. The report also provide detailed information regarding the major factors influencing growth of the market (drivers, restraints, opportunities, and trends). The report helps to analyze market with respect to individual growth trends, prospects, and contributions to the overall market.

The report analyzes factors affecting healthcare BPO services from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the market in these regions. The report also includes the profiles of key healthcare BPO service offering companies along with their SWOT analysis and market strategies.

TABLE OF CONTENTS

1. INTRODUCTION 20
1.1 SCOPE OF THE STUDY 20
1.2 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE 20

2. GLOBAL HEALTHCARE BPO SERVICES – KEY TAKEAWAYS 22

3. GLOBAL HEALTHCARE BPO SERVICES – MARKET LANDSCAPE 25
3.1 OVERVIEW 25
3.2 MARKET SEGMENTATION 25
3.2.1 Global Healthcare BPO Services – By Payer Service 26
3.2.2 Global Healthcare BPO Services – By Provider Service 26
3.2.3 Global Healthcare BPO Services – By Pharmaceutical Service 27
3.2.4 Global Healthcare BPO Services – By Geography 27
3.3 PEST ANALYSIS 28
3.3.1 North America – PEST Analysis 28
3.3.2 Europe – PEST Analysis 30
3.3.3 Asia Pacific – PEST Analysis 32
3.3.4 Middle East and Africa (MEA) – PEST Analysis 34
3.3.5 South and Central America – PEST Analysis 36

4. GLOBAL HEALTHCARE BPO SERVICES MARKET – KEY MARKET DYNAMICS 38
4.1 KEY MARKET DRIVERS 38
4.1.1 Constant Changes in Government Regulations 38
4.1.2 Mounting Pressure on Healthcare Providers to Reduce Healthcare Costs 38
4.1.3 Rising Consolidation in the Healthcare BPO Industry 39
4.2 KEY MARKET RESTRAINTS 40
4.2.1 Dearth Of Skilled Professionals 40
4.2.2 Hidden Costs of Outsourcing 40
4.3 KEY MARKET OPPORTUNITY 41
4.3.1 Services Leading with Automation and Analytics 41
4.4 FUTURE TREND 41
4.4.1 Outsourcing Teleradiology Services 41

5. HEALTHCARE BPO SERVICES – GLOBAL ANALYSIS 43
5.1 GLOBAL HEALTHCARE BPO SERVICES REVENUE FORECASTS AND ANALYSIS (US$ MN) 43
5.2 GLOBAL HEALTHCARE BPO SERVICES, BY GEOGRAPHY - FORECASTS AND ANALYSIS 44
5.3 PROMINENT PLAYERS 45
5.4 PERFORMANCE OF KEY PLAYERS 45
5.4.1 Accenture 45
5.4.2 IBM 46
5.5 EXPERT OPINIONS 46

6. GLOBAL HEALTHCARE BPO MARKET ANALYSIS – BY PAYER SERVICE 47
6.1 OVERVIEW 47
6.2 CLAIMS ADMINISTRATION MARKET 48
6.2.1 Overview 48
6.2.2 Global Claims Administration Market Revenue and Forecasts to 2025 (US$ Mn) 48
6.3 BILLING MARKET 49
6.3.1 Overview 49
6.3.2 Global Billing Market Revenue and Forecasts to 2025 (US$ Mn) 49
6.4 MEMBER MANAGEMENT MARKET 50
6.4.1 Overview 50
6.4.2 Global Member Management Market Revenue and Forecasts to 2025 (US$ Mn) 50
6.5 PROVIDER MANAGEMENT MARKET 51
6.5.1 Overview 51
6.5.2 Global Provider Management Market Revenue and Forecasts to 2025 (US$ Mn) 51
6.6 FRAUD MANAGEMENT MARKET 52
6.6.1 Overview 52
6.6.2 Global Fraud Management Market Revenue and Forecasts to 2025 (US$ Mn) 52
6.7 OTHERS MARKET 52
6.7.1 Overview 52
6.7.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 53

7. GLOBAL HEALTHCARE BPO MARKET ANALYSIS – BY PROVIDER SERVICE 54
7.1 OVERVIEW 54
7.2 MEDICAL BILLING MARKET 55
7.2.1 Overview 55
7.2.2 Global Medical Billing Market Revenue and Forecasts to 2025 (US$ Mn) 55
7.3 MEDICAL CODING MARKET 56
7.3.1 Overview 56
7.3.2 Global Medical Coding Market Revenue and Forecasts to 2025 (US$ Mn) 56
7.4 FINANCE & ACCOUNTS MARKET 57
7.4.1 Overview 57
7.5 OTHERS MARKET 58
7.5.1 Overview 58

8. GLOBAL HEALTHCARE BPO MARKET ANALYSIS– BY PHARMACEUTICAL SERVICE 59
8.1 OVERVIEW 59
8.2 GLOBAL HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 2017 & 2025 (%) 59
8.3 RESEARCH & DEVELOPMENT MARKET 60
8.3.1 Overview 60
8.3.2 Global Research & Development Market Revenue And Forecasts To 2025 (US$ Mn) 60
8.4 MANUFACTURING MARKET 61
8.4.1 Overview 61
8.4.2 Global Manufacturing Market Revenue And Forecasts To 2025 (US$ Mn) 61
8.5 SALES & MARKETING MARKET 62
8.5.1 Overview 62
8.5.2 Global Sales & Marketing Market Revenue And Forecasts To 2025 (US$ Mn) 62
8.6 SUPPLY CHAIN & LOGISTICS MARKET 63
8.6.1 Overview 63
8.6.2 Global Supply Chain & Logistics Market Revenue And Forecasts To 2025 (US$ Mn) 63
8.7 OTHERS MARKET 64
8.7.1 Overview 64
8.7.2 Global Others Market Revenue And Forecasts To 2025 (US$ Mn) 64

9. NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 65
9.1 OVERVIEW 65
9.2 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 66
9.3 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PAYER SERVICE (US$ MN) 66
9.4 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PROVIDER SERVICE (US$ MN) 66
9.5 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PHARMACEUTICAL SERVICE (US$ MN) 67
9.6 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (%) 68
9.7 US HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 69
9.7.1 US Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 69
9.7.2 US Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 70
9.7.3 US Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 70
9.7.4 US Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 71

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