Chatbots Market the trending era of artificial intelligence | Industry Major Leaders: Facebook, 24/7 Customer Inc., Codebaby, Speaktoit Inc., Artificial Solutions, IBM, Naunce Communications, Creative Virtual

Market Highlights:

Market Research Future (MRFR) anticipates an extraordinary compound annual growth rate of 37% in the global chatbots market over the forecast period of 2017-2023. The global chatbots market has been evolving at a rapid pace. Growing sophistication and accuracy of AI has been instrumental in making chatbots more robust and suitable for a broader range of applications. As AI and Natural Language Processing techniques advance, chatbots are better able to understand and determine context and user intent. Rising demand for self-service and increasing pressure on contact centers have contributed to the popularity of chatbots as users themselves can manage chatbots. Businesses of all stripes are embracing chatbots into their organizations to balance evolving customer expectations and be more agile.

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What our report offers:
– Market share assessments for the regional and country level segments
– Market share analysis of the top industry players
– Strategic recommendations for the new entrants
– Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
– Strategic recommendations in key business segments based on the market estimations
– Competitive landscaping mapping the key common trends
– Company profiling with detailed strategies, financials, and recent developments
– Supply chain trends mapping the latest technological advancements

Key Players:

The prominent players in chatbots market are – Facebook, Inc. (U.S.), WeChat (China), Artificial Solutions (Sweden), IBM (U.S.), Naunce Communications Inc. (U.S.), Egain Corporation (U.S.), Creative Virtual Pvt. Ltd. (U.K.), NEXT IT Corp. (U.S.), CX Company (Netherlands), Speaktoit Inc. (U.S.), 24/7 Customer Inc. (U.S.), Codebaby (Idavatars), Inc. (U.S.), DigitalGenius (U.K.), Howdy (U.S.), Talla (U.S.), Semantic Machines (U.S.), among others.

Industry News
• In October 2018, L'Oréal, a global leader in makeup, cosmetics, hair care announced that it has deployed recruitment chatbots to improve its candidate experience.
• In October 2018, Avaya Holdings Corp. announced the launch of the world's first social platform for chatbots. Avaya will incorporate the new capability in its Avaya Ava smart self-service platform which will raise the bar for customer service and satisfaction.

Market insights

The Chatbot Market since 2016 has been at an all-time high with regards to its growth. It’s grown by leaps and bound with regard to financial upsurge in the past few years, and is also estimated to reach approximately USD 6 billion, at CAGR of 37%. There are many factors that cater to this onrush, mainly extensive customer assistance, and proactive customer interaction, large share of the market depending on online messaging, multi lingual skills based Chatbots, and cost saving as Chatbots can cater to many customers at the same time without any delay. Major adoption of cloud-based systems can also be labelled as another reason for the growth.

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TABLE OF CONTENTS

1 MARKET INTRODUCTION
1.1 INTRODUCTION
1.2 SCOPE OF STUDY
1.2.1 RESEARCH OBJECTIVE
1.2.2 ASSUMPTIONS
1.2.3 LIMITATIONS
1.3 MARKET STRUCTURE
2 RESEARCH METHODOLOGY
2.1 RESEARCH TYPE
.........
7 COMPETITIVE ANALYSIS
7.1 MARKET SHARE ANALYSIS
7.2 COMPANY PROFILES
7.2.1 FACEBOOK, INC. (U.S.)
7.2.2 WECHAT (CHINA)
7.2.3 IBM (U.S.)
7.2.4 NAUNCE COMMUNICATIONS INC. (U.S.)
7.2.5 EGAIN CORPORATION (U.S.)
7.2.6 CREATIVE VIRTUAL PVT. LTD. (U.K.)
7.2.7 NEXT IT CORP. (U.S.)
7.2.8 CX COMPANY (NETHERLANDS)
7.2.9 SPEAKTOIT INC. (U.S.)
7.2.10 24/7 CUSTOMER INC. (U.S.)
7.2.11 CODEBABY (IDAVATARS), INC. (U.S.)
7.2.12 DIGITALGENIUS (U.K.)
7.2.13 HOWDY (U.S.)
7.2.14 TALLA (U.S.)
7.2.15 SEMANTIC MACHINES (U.S.)
7.2.16 OTHERS

LIST OF TABLES

TABLE 1 CHATBOTS MARKET, BY TYPE
TABLE 2 CHATBOTS MARKET, BY DEPLOYMENT
TABLE 3 CHATBOTS MARKET, BY USAGE
TABLE 4 CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 5 CHATBOTS MARKET, BY REGIONS
TABLE 6 NORTH AMERICA CHATBOTS MARKET, BY TYPE
TABLE 7 NORTH AMERICA CHATBOTS MARKET, BY DEPLOYMENT
TABLE 8 NORTH AMERICA CHATBOTS MARKET, BY USAGE
TABLE 9 NORTH AMERICA CHATBOTS MARKET, BY INDUSTRY VERTICALS
TABLE 10 U.S. CHATBOTS MARKET, BY TYPE
TABLE 11 U.S. CHATBOTS MARKET, BY DEPLOYMENT

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