Global Contact Center Market 2018 Analysis By Key Players – Teleperformance, Convergys, Sykes Enterprises, Transcom, Atento, Arvato

Summary

WiseGuyReports.com adds “Contact Center Market 2018 Global Analysis, Growth, Trends and Opportunities Research Report Forecasting to 2023” reports to its database.

This report provides in depth study of “Contact Center Market” using SWOT analysis i.e. Strength, Weakness, Opportunities and Threat to the organization. The Contact Center Market report also provides an in-depth survey of key players in the market which is based on the various objectives of an organization such as profiling, the product outline, the quantity of production, required raw material, and the financial health of the organization.

This report focuses on the global Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center development in United States, Europe and China.

A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM). 
The creation of the multi-media contact center reflects the confluence of exciting changes in technology and new developments in customer service thinking. The massive rise and appeal of the Internet have given birth to many new ways for customers to contact the companies they deal with. E-mail, text chat and a host of newer technologies give us more chances to engage in a dialogue with any company we choose in a matter of seconds. 
Despite the presence of competition problems, due to the EMEA recovery trend is clear, investors are still optimistic about this area, the future will still have more new investment enter the field. Even so, the market for Contact Center is intensely competitive .The study group recommends the new entrants just having money but without technical advantage and upstream and downstream support do not to enter into this field. 

The key players covered in this study 
Teleperformance 
Convergys (Stream) 
Sykes Enterprises Inc. 
Transcom 
Atento 
Arvato 
West Corporation 
Acticall (Sitel) 
TeleTech Holdings Inc. 
Comdata Group 
Serco 
Concentrix

Market segment by Type, the product can be split into 
24 hours 
online severice

Market segment by Application, split into 
Telecommunication 
Banking, Financial Services and Insurance (BFSI) 
Government and Public Sector 
Healthcare and Life Sciences 
Retail and Consumer Goods 
Others

Market segment by Regions/Countries, this report covers 
United States 
Europe 
China 
Japan 
Southeast Asia 
India 
Central & South America

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Major Key Points in Table of Content

1 Report Overview 
1.1 Study Scope 
1.2 Key Market Segments 
1.3 Players Covered 
1.4 Market Analysis by Type 
1.4.1 Global Contact Center Market Size Growth Rate by Type (2013-2025) 
1.4.2 24 hours 
1.4.3 online severice 
1.5 Market by Application 
1.5.1 Global Contact Center Market Share by Application (2013-2025) 
1.5.2 Telecommunication 
1.5.3 Banking, Financial Services and Insurance (BFSI) 
1.5.4 Government and Public Sector 
1.5.5 Healthcare and Life Sciences 
1.5.6 Retail and Consumer Goods 
1.5.7 Others 
1.6 Study Objectives 
1.7 Years Considered

2 Global Growth Trends 
2.1 Contact Center Market Size 
2.2 Contact Center Growth Trends by Regions 
2.2.1 Contact Center Market Size by Regions (2013-2025) 
2.2.2 Contact Center Market Share by Regions (2013-2018) 
2.3 Industry Trends 
2.3.1 Market Top Trends 
2.3.2 Market Drivers 
2.3.3 Market Opportunities

 ….

12 International Players Profiles 
12.1 Teleperformance 
12.1.1 Teleperformance Company Details 
12.1.2 Company Description and Business Overview 
12.1.3 Contact Center Introduction 
12.1.4 Teleperformance Revenue in Contact Center Business (2013-2018) 
12.1.5 Teleperformance Recent Development 
12.2 Convergys (Stream) 
12.2.1 Convergys (Stream) Company Details 
12.2.2 Company Description and Business Overview 
12.2.3 Contact Center Introduction 
12.2.4 Convergys (Stream) Revenue in Contact Center Business (2013-2018) 
12.2.5 Convergys (Stream) Recent Development 
12.3 Sykes Enterprises Inc. 
12.3.1 Sykes Enterprises Inc. Company Details 
12.3.2 Company Description and Business Overview 
12.3.3 Contact Center Introduction 
12.3.4 Sykes Enterprises Inc. Revenue in Contact Center Business (2013-2018) 
12.3.5 Sykes Enterprises Inc. Recent Development 
12.4 Transcom 
12.4.1 Transcom Company Details 
12.4.2 Company Description and Business Overview 
12.4.3 Contact Center Introduction 
12.4.4 Transcom Revenue in Contact Center Business (2013-2018) 
12.4.5 Transcom Recent Development 
12.5 Atento 
12.5.1 Atento Company Details 
12.5.2 Company Description and Business Overview 
12.5.3 Contact Center Introduction 
12.5.4 Atento Revenue in Contact Center Business (2013-2018) 
12.5.5 Atento Recent Development 
12.6 Arvato 
12.6.1 Arvato Company Details 
12.6.2 Company Description and Business Overview 
12.6.3 Contact Center Introduction 
12.6.4 Arvato Revenue in Contact Center Business (2013-2018) 
12.6.5 Arvato Recent Development 
12.7 West Corporation 
12.7.1 West Corporation Company Details 
12.7.2 Company Description and Business Overview 
12.7.3 Contact Center Introduction 
12.7.4 West Corporation Revenue in Contact Center Business (2013-2018) 
12.7.5 West Corporation Recent Development 
12.8 Acticall (Sitel) 
12.8.1 Acticall (Sitel) Company Details 
12.8.2 Company Description and Business Overview 
12.8.3 Contact Center Introduction 
12.8.4 Acticall (Sitel) Revenue in Contact Center Business (2013-2018) 
12.8.5 Acticall (Sitel) Recent Development 
12.9 TeleTech Holdings Inc. 
12.9.1 TeleTech Holdings Inc. Company Details 
12.9.2 Company Description and Business Overview 
12.9.3 Contact Center Introduction 
12.9.4 TeleTech Holdings Inc. Revenue in Contact Center Business (2013-2018) 
12.9.5 TeleTech Holdings Inc. Recent Development 
12.10 Comdata Group 
12.10.1 Comdata Group Company Details 
12.10.2 Company Description and Business Overview 
12.10.3 Contact Center Introduction 
12.10.4 Comdata Group Revenue in Contact Center Business (2013-2018) 
12.10.5 Comdata Group Recent Development 
12.11 Serco 
12.12 Concentrix

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