Global Customer Communication Management (CCM) Market: Predicted to Expand at a CAGR of 12.1% during Forecast 2018-2026 || Key Players - Adobe Systems Inc., Cincom Systems Inc., Doxee S.p.A., EMC Corporation (Dell), HP Enterprise, Newgen Software, OpenTex

The expanding database of Market Research Reports Search Engine (MRRSE) has been recently updated by the addition of a new study which is titled as “Global Customer Communication Management Market: Predicted to Expand at a CAGR of 12.1% during Forecast 2018-2026”. The fact-based research report on the global Customer Communication Management market covers various aspects such as trends, drivers, challenges and opportunities that have an influence on the growth and expansion of the global market. All these factors are analyzed across key regions of Latin America, North America, Europe, Middle and Africa (MEA) and the Asia Pacific. In order to provide an accurate forecast, analysts have presented the current market, which forms the basis of how the metal caps and closures market is expected to develop in the future.

Customer communication management (CCM) is described as an advanced derivative of enterprise content management (ECM) technology. The customer communication management software has developed from the convergence of output management technologies and document composition & generation.  CCM software allows customer interactions through a wide range of communication channels such as email, mobile, web-pages, SMS, print, and customer self-service. Customer communication management systems automate and simplify document-related business procedures in order to increase business performance and efficiency.

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This report analyzes and forecasts the customer communication management market at the global and regional level. The market has been forecasted based on revenue (US$ Mn) from 2018 to 2026. The study includes drivers and restraints of the global CCM market. It also covers the impact of these drivers and restraints during the forecast period. The study encompasses market attractiveness analysis, wherein solutions, enterprise size, deployment, end-use industry, and countries/regions are benchmarked based on their market size, growth rate, and general attractiveness.

This research study on the global CCM market provides a detailed cross-segment analysis based on the different segments including solutions, enterprise size, deployment, and end-use industry. Based on solutions, the customer communication management market is segmented into software suite, managed CCM services, and others services. The others solutions segment includes services such as consulting, integration, & maintenance. By enterprise size, the market is divided into large enterprises, and small and medium enterprises (SMEs). In terms of end-use, the CCM market is classified into healthcare, BFSI (banks and NBFCs, insurance), IT and telecom, e-commerce and retail, hospitality and travel, government and utilities, and others (education, entertainment, and media). Furthermore, based on region, the market is divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America.

Secondary research sources that are typically referred to include, but are not limited to company websites, annual reports, financial reports, broker reports, investor presentations, and SEC filings, internal and external proprietary databases, and relevant patent and regulatory databases, national government documents, statistical databases, and market reports, news articles, press releases, and webcasts specific to companies operating in the market, national government documents, statistical databases, and market reports, Factiva, etc.

Primary research involves e-mail interactions, telephonic interviews, and face-to-face interviews for each market, category, segment, and sub-segment across geographies. We conduct primary interviews on an ongoing basis with industry participants and commentators in order to validate the data and analysis. Primary interviews provide first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook, etc. These help us to validate and strengthen secondary research findings. These also help develop the analysis team’s market expertise and understanding.

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Global Customer Communication Management (CCM) Market: Competitive Dynamics

The report highlights well-established players operating in the market including Adobe Systems, Inc. Cincom Systems, Inc. Doxee S.p.A., EMC Corporation (Dell), HP Enterprise, Newgen Software, OpenText Corp., Oracle Corporation, Ricoh, Pitney Bowes, Inc., Sefas Innovation, Inc., and Xerox Corporation. These key players are looking to capture larger market share by expanding their current Customer Communication Management (CCM) offerings in emerging economies.

Global Customer Communication Management (CCM) Market Segmentation

Global Customer Communication Management (CCM) Market, bySolution

Software Suite

Managed CCM Services

Others Services (Consulting, Integration, & Maintenance)

Global Customer Communication Management (CCM) Market, by Enterprise Size

Large Enterprises

Small and Medium Enterprises (SMEs)

Global Customer Communication Management (CCM) Market, by Deployment

Cloud-based

On-Premise

Global Customer Communication Management (CCM) Market, by End-use Industry

Healthcare

BFSI

Banks and NBFCs

Insurance

IT and Telecom

E-commerce and Retail

Hospitality and Travel

Government and Utilities

Others (Education, Entertainment and Media)

Global Customer Communication Management (CCM) Market, by Geography

North America

The U.S.

Canada

Rest of North America

Europe

The U.K

Germany

France

Rest of Europe

Asia Pacific (APAC)

China

India

Japan

Australia

Rest of APAC

Middle East & Africa (MEA)

GCC Countries

South Africa

Rest of MEA

South America

Brazil

Rest of South America

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