Unified Communications and Collaboration Market Growth By Key Players: 8x8, Avaya, ALE, Asnet, BT, Cisco, Google, Huawei, Microsoft, Mitel, NEC, NTT, Orange, RingCentral, Star2Star, Unify, Verizon, West

Market Overview: -

The unified communications and collaboration market growth is attributed to the growing penetration of mobile devices and increasing adoption of BYOD trend across enterprises on a global scale. Over the last 10 years, mobile devices have evolved from just a means for voice communication to a smart device with sophisticated multi-function capabilities. Increase in consumption of mobile internet is expected to further assist the UCC market growth during the timeline. Unified communications and collaboration Market is projected to surpass USD 57 billion by 2024. The technology represents an integration of real-time communication functions such as telephony, presence, instant messaging, video conferencing, SMS, email and fax that has enabled a new era in business communication by bringing together disparate communication methodologies and tools.

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Top Key Players:

Some of the key players in the unified communications and collaboration market include, 8x8, Avaya, ALE, Asnet, BT, Cisco, Google, Huawei, Microsoft, Mitel, NEC, NTT, Orange, RingCentral, Star2Star, Unify, Verizon, and West.

Market share calculation in this report is not done based on companies covered in it. The calculation of UCC market share is done based on a regional approach and countries covered. On request, additional companies can be covered as well as regional data for particular country / countries can be provided.

Regional Segmentations: -

North America is expected to dominate the unified communications and collaboration market throughout the forecast period due to the robust IT and telecommunication infrastructure available in the region. As U.S. enterprises exhibit high readiness to adopt and implement UCC solutions to effectively manage enterprise communication functions across diverse geographic locations, the market will exhibit consistent growth over the timeline. The market is characterized by high penetration of IP telephony with U.S. enterprises reporting penetration of over 80% which is significantly higher than the overall average global adoption.

Asia Pacific unified communications and collaboration market on the other hand, is expected to grow with the highest CAGR of over 13% between 2017 and 2024 due to increasing demand for better business communication infrastructure by organizations operating in emerging economies such as Japan and China. With consistent economic development, the enterprises in these countries are growing in both scale and geographical reach leading to the need for stronger internal and external collaboration functions.

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Partial Chapter of the Table of Content

Chapter 1. Methodology & Scope
1.1. Methodology
1.1.1. Initial data exploration
1.1.2. Statistical model and forecast
1.1.3. Industry insights and validation
1.1.4. Scope, definition and research parameters
1.2. Data Sources
1.2.1. Primary
1.2.2. Secondary
Chapter 2. Executive Summary
2.1. UCC industry 360º synopsis, 2013 - 2024
2.1.1. Region trends
2.1.2. Platform trends
2.1.3. Deployment Model trends
2.1.4. Application trends
Chapter 3. UCC Industry Insights
3.1. Introduction
3.2. Benefits of UCC
3.2.1. Single, flexible infrastructure
3.2.2. Reduced costs
3.2.3. Increased business productivity
3.2.4. Enhanced customer satisfaction
3.2.5. Improved mobility
3.3. Industry segmentation
3.4. Evolution of UCC technology
3.5. Industry landscape, 2013 - 2024
3.6. Industry ecosystem analysis
3.7. UCC architecture analysis
3.8. Regulatory landscape
3.9. Technology & innovation landscape
3.9.1. Mobile-first models for UCC
3.9.2. Emerging technologies such as AI, AR, and IoT to transform UCC
3.9.3. Collaborations and strategic acquisitions
3.10. Industry impact forces
3.10.1. Growth drivers
3.10.1.1. Rapid adoption of mobile devices
3.10.1.2. Growing popularity of the BYOD trend
3.10.1.3. Growing need for streamlining business communication process flows
3.10.1.4. Growing popularity of Unified Communications as a Service (UCaaS)
3.10.2. Industry pitfalls & challenges
3.10.2.1. Concerns regarding data security
3.10.2.2. Interoperability issues with existing assets
3.10.2.3. Limited in-house capabilities to execute and manage the roll-out
3.11. Industry news
3.12. Porter's analysis
3.13. PESTEL analysis

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Cloud-based unified communications and collaboration market will witness favorable growth between 2017 and 2024 owing to growing popularity and adoption of cloud computing technology across businesses in varied sectors ranging from IT & telecom, BFSI, healthcare and public services. Hybrid model will experience accelerated growth during the timeline. As the framework gives cloud capabilities along with secure on-site storage of critical data, the model is witnessing rapid adoption by enterprises wanting to implement UCC systems.

IT & telecom unified communications and collaboration market is expected to garner a major share of the overall market by 2024 due to high adoption and immense applications of the technology for process flows in the industry. Effective team collaboration and robust network availability are some of the key requirements of the enterprises operating in this sector. Hence, UCC technology is witnessing high acceptance from such enterprises that operate on an extensive global scale. With rising proliferation start-ups in the IT sector, the demand for cost effective UC capabilities will increase over the forecast period to reduce expenditure on IT infrastructure procurement, maintenance and upgradation.

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