Global BPO Market Growth Analysis By Top Key Players Like Accenture, Capgemini, Genpact and Others 2018 - 2025

The Global BPO Market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global BPO market by companies, region, type and end-use industry.

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

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Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career.
In 2017, the global BPO market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i Infotech
...

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing

Market segment by Application, split into
Manufacturing
Telecommunications & Technology
Banking
Insurance & Finance Services
Retail
Others

The study objectives of this report are:
To study and forecast the market size of BPO in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.

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In this study, the years considered to estimate the market size of BPO are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
BPO Manufacturers
BPO Distributors/Traders/Wholesalers
BPO Subcomponent Manufacturers
Industry Association
Downstream Vendors

Table of Contents

Global BPO Market Size, Status and Forecast 2025
1 Industry Overview of BPO
1.1 BPO Market Overview
1.1.1 BPO Product Scope
1.1.2 Market Status and Outlook
1.2 Global BPO Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 BPO Market by Type
1.3.1 Finance & Accounting
1.3.2 Customer Services
1.3.3 HR Outsourcing
1.3.4 KPO
1.3.5 Procurement Outsourcing
1.4 BPO Market by End Users/Application
1.4.1 Manufacturing
1.4.2 Telecommunications & Technology
1.4.3 Banking
1.4.4 Insurance & Finance Services
1.4.5 Retail
1.4.6 Others

2 Global BPO Competition Analysis by Players
2.1 BPO Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

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3 Company (Top Players) Profiles
3.1 Accenture
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 BPO Revenue (Million USD) (2013-2018)
3.2 Capgemini
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 BPO Revenue (Million USD) (2013-2018)
3.3 Genpact
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 BPO Revenue (Million USD) (2013-2018)
3.4 IBM
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 BPO Revenue (Million USD) (2013-2018)
3.5 Tata Consultancy Services
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 BPO Revenue (Million USD) (2013-2018)
3.6 3i Infotech
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 BPO Revenue (Million USD) (2013-2018)

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