Call Centers Market 2018 Global Analysis By Key Players – Teleperformance, Convergys, Sykes Enterprises Inc., Transcom, Atento, Arvato

WiseGuyReports.Com Publish a New Market Research Report On –“ Global Call Centers Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023”.

Description:-

Call centers are utilized by companies for inbound and/or outbound telephone calls and usually offer customer service or technical support to customers with complaints, inquiries, or technical issues. Other call centers include telemarketing, market research, and soliciting for charitable donations.

Scope of the Report:

This report studies the Call Centers market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Call Centers market by product type and applications/end industries.
According to a lot of market researches being conducted, it is clear that the Global Call Center markets are surging like never before. Since the time of the internet and smart devices, the major boom in the market is evident as every segment of the Global Call Center Industry is growing at a rapid pace with the marketing expanding both in value and volume over the last decade and is expected to continue this trend into the future decade as well.

The global Call Centers market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

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North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Call Centers.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom, Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix

Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers
Cloud
On-premises

Market Segment by Applications, can be divided into
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Government
Retail
Others

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Table Of Contents – Major Key Points

1 Call Centers Market Overview
1.1 Product Overview and Scope of Call Centers
1.2 Classification of Call Centers by Types
1.2.1 Global Call Centers Revenue Comparison by Types (2017-2023)
1.2.2 Global Call Centers Revenue Market Share by Types in 2017
1.2.3 Cloud
1.2.4 On-premises
1.3 Global Call Centers Market by Application
1.3.1 Global Call Centers Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 Banking, Financial Services, and Insurance (BFSI)
1.3.3 Healthcare
1.3.4 Government
1.3.5 Retail
1.3.6 Others
1.4 Global Call Centers Market by Regions
1.4.1 Global Call Centers Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Call Centers Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Call Centers Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Call Centers Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Call Centers Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Call Centers Status and Prospect (2013-2023)
1.5 Global Market Size of Call Centers (2013-2023)

2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Business Overview
2.1.2 Call Centers Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Teleperformance Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.2 Convergys (Stream)
2.2.1 Business Overview
2.2.2 Call Centers Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Convergys (Stream) Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.3 Sykes Enterprises Inc.
2.3.1 Business Overview
2.3.2 Call Centers Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Sykes Enterprises Inc. Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.4 Transcom, Atento
2.4.1 Business Overview
2.4.2 Call Centers Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Transcom, Atento Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.5 Arvato
2.5.1 Business Overview
2.5.2 Call Centers Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Arvato Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.6 West Corporation
2.6.1 Business Overview
2.6.2 Call Centers Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 West Corporation Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.7 Acticall (Sitel)
2.7.1 Business Overview
2.7.2 Call Centers Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Acticall (Sitel) Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.8 TeleTech Holdings Inc.
2.8.1 Business Overview
2.8.2 Call Centers Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 TeleTech Holdings Inc. Call Centers Revenue, Gross Margin and Market Share (2016-2017)
2.9 Comdata Group
2.9.1 Business Overview
2.9.2 Call Centers Type and Applications
2.9.2.1 Product A
2.9.2.2 Product B
2.9.3 Comdata Group Call Centers Revenue, Gross Margin and Market Share (2016-2017)

Continued……

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