Service Delivery Automation Market by Component, User Type and Industry Vertical - Global Opportunity Analysis and Industry Forecast, 2014 - 2022
The BFSI segment was the highest contributor in 2014, accounting for around 40% of global market. Banks and payment providers always face an array of risks and opportunities in today‐™s fast paced and continuously changing financial environment. While managing the demands of digitization, regulatory compliance, and fraud and breach prevention issues, banking leaders focus on shifting the customer preferences, wavering consumer loyalty, and increased pressure to reduce costs while improving the customer experience and growing their business
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Service delivery is one of the vital components of the business that states the interaction between the service providers and clients. The provider offers a service that can either be some information or a task, and the client finds the required output or loses the value.
North America was one of the largest markets for service delivery automation industry for software as well as service providers in 2015, in terms of market size. New York, Virginia, Los Angeles, San Francisco, Seattle, Dallas, Miami, Chicago, and Toronto are major markets in North America. Automating the service delivery offers faster and enhanced productivity, operational reliability, and consistency to its users, which results in increased demand for service delivery automation in various industry verticals.
Manufacturing is expected to grow at the highest CAGR during the forecast period. In the manufacturing industry, a large amount of data is generated on the operation and shop floor, which needs to be analyzed to improve the quality, accuracy, and delivery time. By automating the service delivery, the data can be accessed continuously for performing predictive analysis to identify relationships and patterns among various processes and associated factors to recognize and enhance those factors that have the largest impact on the output.
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Based on the geography, the service delivery automation industry is segmented into four major regions, namely, North America, Europe, Asia-Pacific, and LAMEA. North America was the highest revenue contributor in 2014, accounting for around 45% share of the overall service delivery automation market size. The Asia-Pacific market is projected to grow at the highest CAGR of 29.9% during the forecast period, driven by the adoption of service delivery automation techniques to achieve effective and efficient control over the ongoing processes and operations.
The report features a competitive scenario of the service delivery automation industry and provides a comprehensive analysis of key growth strategies adopted by major players. Key players profiled in the study are IBM Corporation, UiPath SRL, IPsoft, blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, and Arago US, Inc.
Key findings of the Service Delivery Automation Market:
•Small and medium enterprises (SMEs) segment accounted for the highest share of the service delivery automation market in 2015, growing at a CAGR of 26.8%.
•North America was the highest revenue-generating segment in 2015, valued at $281 million.
•Asia-Pacific dominated the market in terms of growth in 2014, and is projected to continue its dominance during the forecast period.
•U.S. was leading in terms of spending on service delivery automation market in 2014. In addition, India, China, and other emerging markets are projected to provide significant opportunities for major players.
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