Social Customer Relationship Management (CRM) Software Market 2018: Technological Advancements, Innovative Trends, New Ideas, Geography and Key Players

Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Social Customer Relationship Management (CRM) Software.

Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.

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This Social Customer Relationship Management (CRM) Software market research report provides the existing competitive analysis of some of the major players profiled in the market, which includes: Salesforce.com, , SAP AG, , Oracle, , Microsoft Dynamics CRM, , Jive Software, , Lithium Technologies, , Visible Technologies, , Artesian Solutions, , Bazaarvoice, , QuestBack, , Attensity Group, , Leaf Group, , Kana Software

The major players operating in this market has been profiled in a manner which discloses key details about the companies, including the company overview, products and services, recent news, technological developments, innovations, revenue, key financials, and SWOT analysis.

Segmentation:
Market Segment by Type, covers
Cloud-based
On-premises

Market Segment by Applications, can be divided into
SMEs
Large Enterprises

Regional Segmentation:
North America: United States, Canada, and Mexico.
Central & South America: Brazil and Argentina.
Middle East & Africa: Saudi Arabia, and Turkey.
Europe: Germany, France, UK, Italy, Spain, and Russia.
Asia-Pacific: China, India, Japan, South Korea, Australia, Indonesia, and Singapore.

Overall, this Social Customer Relationship Management (CRM) Software market research report depicts thorough overview of the market, which, in turn, will help the industry participants, consultants, equipment manufacturers, as well as the existing key players searching for potential growth opportunities and the stakeholders to align their market-centric strategies in view of the on-going and projected trends in the coming years.

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Some Points From TOC:
1 Social Customer Relationship Management (CRM) Software Market Overview
1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software
1.2 Classification of Social Customer Relationship Management (CRM) Software by Types
1.2.1 Global Social Customer Relationship Management (CRM) Software Revenue Comparison by Types (2017-2023)
1.2.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Types in 2017
1.2.3 Cloud-based
1.2.4 On-premises
1.3 Global Social Customer Relationship Management (CRM) Software Market by Application
1.3.1 Global Social Customer Relationship Management (CRM) Software Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Global Social Customer Relationship Management (CRM) Software Market by Regions
1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.5 Global Market Size of Social Customer Relationship Management (CRM) Software (2013-2023)

2 Manufacturers Profiles
2.1 Salesforce.com
2.1.1 Business Overview
2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 SAP AG
2.2.1 Business Overview
2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 SAP AG Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Oracle
2.3.1 Business Overview
2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Oracle Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 Microsoft Dynamics CRM
2.4.1 Business Overview
2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Jive Software
2.5.1 Business Overview
2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Jive Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Lithium Technologies
2.6.1 Business Overview
2.6.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Lithium Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 Visible Technologies
2.7.1 Business Overview
2.7.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Visible Technologies Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Artesian Solutions
2.8.1 Business Overview
2.8.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Artesian Solutions Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)

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