Speech Based Interactive Voice Response Software 2018 Global Market Key Players – 8X8, Inc. (US), Nuance Communications, Inc. (US), Convergys Corporation (US), Avaya Inc. (US), Cisco Systems, Inc. (US) – Analysis and Forecast to 2023

WiseGuyRerports.com Presents “Global Speech Based Interactive Voice Response Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023” New Document to its Studies Database

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient. 
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator. 
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media. 
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn't recognize a caller's questions.

Scope of the Report:

This report studies the Speech Based Interactive Voice Response Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Speech Based Interactive Voice Response Software market by product type and applications/end industries.

The global Speech Based Interactive Voice Response Software market is valued at 1250 million USD in 2017 and is expected to reach 2480 million USD by the end of 2023, growing at a CAGR of 12.1% between 2017 and 2023.

Market Segment by Companies, this report covers

8X8, Inc. (US)

Nuance Communications, Inc. (US)

Convergys Corporation (US)

Avaya Inc. (US)

Cisco Systems, Inc. (US)

Connect First (US)

West Corporation (US)

Genesys Telecommunication Laboratories, Inc. (US)

Verizon Communications Inc. (US)

IVR Lab (US)

Aspect Software Parent Inc. (US)

24/7 Customer, Inc. (US)

InContact Inc. (US)

NewVoiceMedia (UK)

Five9, Inc. (US)

 

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Market Segment by Regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Market Segment by Type, covers

Cloud-based

On Premise

Market Segment by Applications, can be divided into

Large Enterprise

Medium Enterprise

Small Enterprise

 

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Table Of Contents:      

1 Speech Based Interactive Voice Response Software Market Overview

1.1 Product Overview and Scope of Speech Based Interactive Voice Response Software

1.2 Classification of Speech Based Interactive Voice Response Software by Types

1.2.1 Global Speech Based Interactive Voice Response Software Revenue Comparison by Types (2017-2023)

1.2.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Types in 2017

1.2.3 Cloud-based

1.2.4 On Premise

1.3 Global Speech Based Interactive Voice Response Software Market by Application

1.3.1 Global Speech Based Interactive Voice Response Software Market Size and Market Share Comparison by Applications (2013-2023)

1.3.2 Large Enterprise

1.3.3 Medium Enterprise

1.3.4 Small Enterprise

1.4 Global Speech Based Interactive Voice Response Software Market by Regions

1.4.1 Global Speech Based Interactive Voice Response Software Market Size (Million USD) Comparison by Regions (2013-2023)

1.4.1 North America (USA, Canada and Mexico) Speech Based Interactive Voice Response Software Status and Prospect (2013-2023)

1.4.2 Europe (Germany, France, UK, Russia and Italy) Speech Based Interactive Voice Response Software Status and Prospect (2013-2023)

1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Speech Based Interactive Voice Response Software Status and Prospect (2013-2023)

1.4.4 South America (Brazil, Argentina, Colombia) Speech Based Interactive Voice Response Software Status and Prospect (2013-2023)

1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Speech Based Interactive Voice Response Software Status and Prospect (2013-2023)

1.5 Global Market Size of Speech Based Interactive Voice Response Software (2013-2023)

2 Manufacturers Profiles

2.1 8X8, Inc. (US)

2.1.1 Business Overview

2.1.2 Speech Based Interactive Voice Response Software Type and Applications

2.1.2.1 Product A

2.1.2.2 Product B

2.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2016-2017)

2.2 Nuance Communications, Inc. (US)

2.2.1 Business Overview

2.2.2 Speech Based Interactive Voice Response Software Type and Applications

2.2.2.1 Product A

2.2.2.2 Product B

2.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2016-2017)

2.3 Convergys Corporation (US)

2.3.1 Business Overview

2.3.2 Speech Based Interactive Voice Response Software Type and Applications

2.3.2.1 Product A

2.3.2.2 Product B

2.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2016-2017)

2.4 Avaya Inc. (US)

2.4.1 Business Overview

2.4.2 Speech Based Interactive Voice Response Software Type and Applications

2.4.2.1 Product A

2.4.2.2 Product B

2.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2016-2017)

2.5 Cisco Systems, Inc. (US)

2.5.1 Business Overview

2.5.2 Speech Based Interactive Voice Response Software Type and Applications

2.5.2.1 Product A

2.5.2.2 Product B

2.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2016-2017)

 

 Continued…….                                                      

 

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