Global Help Desk Outsourcing Market Forecast 2018-2025 : HP Enterprise Services,IBM,Qcom Outsourcing,Wipro
This report studies the global Help Desk Outsourcing market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Help Desk Outsourcing market by companies, region, type and end-use industry.
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
This report focuses on the global top players, covered
HP Enterprise Services
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Market segment by Regions/Countries, this report covers
Market segment by Type, the product can be split into
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Market segment by Application, split into
Small and Medium Enterprises
The study objectives of this report are:
To study and forecast the market size of Help Desk Outsourcing in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
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Help Desk Outsourcing Manufacturers
Help Desk Outsourcing Distributors/Traders/Wholesalers
Help Desk Outsourcing Subcomponent Manufacturers
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