Press release
Contact Center Analytics 2018 Global Market Key Players – Cisco Systems (US), Genpact(Bermuda), Verint Systems (US), 8X8 – Analysis and Forecast to 2025
Contact Center Analytics Market
This report studies the global Contact Center Analytics market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Contact Center Analytics market by companies, region, type and end-use industry.
In 2017, the global Contact Center Analytics market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.
This report focuses on the global top players, covered
Cisco Systems (US)
Genpact(Bermuda)
Verint Systems (US)
8X8 (US)
Genesys (US)
Oracle (US)
Mitel Networks (Canada)
SAP (Germany)
Enghouse Interactive (US)
Five9 (US)
CallMiner (US)
Servion Global Solutions (India)
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Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Market segment by Type, the product can be split into
On-Premises
Cloud
Market segment by Application, split into
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others Applications
The study objectives of this report are:
To study and forecast the market size of Contact Center Analytics in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.
Complete Report Details @ https://www.wiseguyreports.com/reports/2795553-global-contact-center-analytics-market-size-status-and-forecast-2025
Table Of Contents:
1 Industry Overview of Contact Center Analytics
1.1 Contact Center Analytics Market Overview
1.1.1 Contact Center Analytics Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Analytics Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Contact Center Analytics Market by Type
1.3.1 On-Premises
1.3.2 Cloud
1.4 Contact Center Analytics Market by End Users/Application
1.4.1 Automatic Call Distributor
1.4.2 Log Management
1.4.3 Risk and Compliance Management
1.4.4 Real-time Monitoring and Reporting
1.4.5 Workforce Optimization
1.4.6 Customer Experience Management
1.4.7 Others Applications
2 Global Contact Center Analytics Competition Analysis by Players
2.1 Contact Center Analytics Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Cisco Systems (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.2 Genpact(Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.3 Verint Systems (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.4 8X8 (US)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.5 Genesys (US)
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.6 Oracle (US)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.7 Mitel Networks (Canada)
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.8 SAP (Germany)
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.9 Enghouse Interactive (US)
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.10 Five9 (US)
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.11 CallMiner (US)
3.12 Servion Global Solutions (India)
Continued…….
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NORAH TRENT
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