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Customer Self-Service Software Market at a CAGR of 16.34% by Key Players Analysis of Microsoft Corporation, SAP SE, Verint Systems Inc., Recursive Labs Inc., Inbenta Technologies Inc., HappyFox Inc., Freshworks Inc.
Global Customer Self-Service Software Market
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Global Customer Self-Service Software Market accounted for USD 4.13 billion in 2016 growing at a CAGR of 16.34% during the forecast period of 2017 to 2024. The upcoming market report contains data for historic year 2014, 2015, the base year of calculation is 2016 and the forecast period is 2017 to 2024.
Major Market Competitors: Global Customer Self-Service Software Market
Customer Self-Service Software Market Segment by Manufacturers, this report covers Microsoft Corporation, SAP SE, Verint Systems Inc., Recursive Labs, Inc., Inbenta Technologies Inc., HappyFox Inc., Freshworks Inc., eGain, Aspect Software, Inc., Aptean , ANSWERDASH Salesforce.com, inc., Oracle, Avaya Inc., Nuance Communications, Inc., BMC Software, Inc., Zendesk among others.
This report focuses on the Customer Self-Service Software in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
Market Segmentation: Global Customer Self-Service Software Market
The global customer self-service software market is segmented on the basis of component into solutions and services. Solutions segment is further sub segmented into web self-service, mobile self-service, intelligent virtual assistants, social media and community self-service, e-mail management, IVR (interactive voice response) & ITR (interactive text response) and others. Services segment is further sub segmented into professional services, and managed services. Professional services are segmented into consulting services, integration and deployment services and, training and support services.
On the basis of deployment type, the global customer self-service software market is further segmented into cloud and on-premises.
On the basis of vertical, the global customer self-service software market is further segmented into banking, financial services, and insurance (BFSI), manufacturing, retail & e-commerce, education, media and entertainment, IT and telecommunication, healthcare & life sciences, transportation and logistics, utilities, government & public and others.
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Global Customer Self-Service Software Market, By Geography, Type {Solutions (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, Social Media & Community Self-Service, E-Mail Management, IVR & ITR), Services (Professional Services, Managed Services), Deployment Type, Vertical – Industry Trends and Forecast to 2024
Market Definition: Global Customer Self-Service Software Market
The customer self-service or CSS is a type of support which helps the end users and customers to use technology to access the information without the need of live customer service representative. The usage of CSS reduces the operational cost of the company and helps the companies to gain the competitive advantages as compares to its competitors.
Major Market Drivers & Restraints:
• Growing Availability of Customer Service Touch Points
• Growing Productivity and Reduction of Operational Costs
• Growing Need of Companies to Gain Competitive Advantage
• Growing Deployment Of CSS Tools May Decrease The Companies Interaction With The Customers
Company Share Analysis: Global Customer Self-Service Software Market
The report for customer self-service software market include detailed vendor level analysis for market shares in 2016 for Global, North America, Europe, Asia Pacific, Middle East and Africa and South America specifically. Also impact and development analysis of key vendors is registered in the market and factored on the basis of Vendor Positioning Grid Analysis which measures the vendors strengths and opportunities against present market challenges, measure providers ability to identify or satisfy present market needs, map providers market vision to current and upcoming market dynamics among others. The report also measures technology life line curve and market time line to analyze and do more affective investments.
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