Healthcare BPO Market 2018; Key Participants like HCL Technologies, Covance, IBM, Catalent, etc. by 2023

The Exhaustive Study for Global Healthcare BPO Market Research Report is added on Market Research Future. To provide detail analysis of the market structure along with forecast, about various segments and sub-segments of the Healthcare BPO. It is also cover country level analysis of the market with respect to the current market size and future growth prospect. – Forecast till 2023

Market Scenario:

Outsourcing is gaining increasing acceptance demonstrated by its most vocal follower, Apple Inc. The healthcare sector is also no exception to this expansive trend. The global healthcare BPO market is anticipated to accrue a CAGR growth of 12.3% during the review period of 2017 to 2023.

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Market Dynamics:

Operational and financial drivers of the market include improved resource allocation, reduced operational capital, greater profit margin and superior financial performance, thus improving the effectiveness of capital and others. Advantage of the low cost labour in developing countries, the growing scope and scale of healthcare BPO services provided by clients such as medical coding, medical billing & collection, medical claims processing, medical data entry, medical records indexing, and others are other drivers of the market. Other drivers are expansion of healthcare and patients, demand for niche services, and others.

Outsourcing also results in lean size and management due to shedding of noncore and specialized functions to an outside agency culminating in sharper focus on core competencies and competitive advantages. Contracting relieves the need of making short time investments in specialized capabilities and resources which may not be present.

Restraints:

The restraints on the market are standardization and interoperability issues compounded by the diverse demands resulting from growing customization, complexities in management and control and quality differentials, and others.

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Segmentation of Healthcare BPO Market:

The market has been divided into segments such as services, types, location, and regions to gain an accurate assessment of the differential market potential and equity across these segments.

Services –payer services (human resource management, claims and billing, customer relationship management (CRM), administrative management, marketing, others), and provider services (patient enrolment, medical coding and monitoring, revenue cycle management, others).

Types – Information technology-enabled services (ITES), Knowledge process outsourcing (KPO), Legal process outsourcing (LPO), and Research process outsourcing (RPO) and others.

Location - Offshore, and Onshore.

Regions – Americas, Europe, Asia Pacific, Middle East & Africa.

Regional Analysis of Healthcare BPO Market:

Asia Pacific is the absolute leader of the global healthcare BPO market. India, followed by China, and Malaysia, lead the Asia Pacific region owing to economics of labour which costs approximately 33 % of the cost of developed regions. Philippines is expected to be the fastest growing market in the Asia Pacific region. Financial attractiveness followed by improvement in business environment, economic and political risks, IP protection and others are the drivers of the Asia Pacific market. India scores on stronger skills base especially language as compared to China but lags behind in business environment.

The Americas led by Brazil and followed by the Chile, Mexico and the U.S. account for the second largest share of the global healthcare BPO market. According to the Centres for Medicare & Medicaid Services, recovery auditors identified approximate USD 2.4 billion as overpayment and USD 175 million as underpayment with 1.1 million claims being registered for recovery of approximately USD 2.5 billion. Europe holds the second position led by UK and Germany.

Europe led by Poland, Bulgaria, Romania and others account for the third largest share. The Middle East & Africa is anticipate moderate growth led by Egypt, Ghana and Morocco.

Dominant Players of Healthcare BPO Market:

Some of the prominent players in this market are QuintilesIMS, HCL Technologies Limited, Cognizant, PAREXEL International Corporation, ACN Healthcare, Accenture, Capgemini, Infosys Limited, Genpact, and others.

Industry News:

Inorganic growth strategy is expected to truimp organic growth. For example, in April, 2017 - Accenture acquired Genfour, with an aim to expand intelligent automation services capabilities.

Poor performances of health insurance exchanges (HIXs) which had generated much enthusiasm after the enactment of Patient Protection and Affordable Care Act is a threat to the future market growth and equity.

Security is expected to be the top priority for healthcare BPO. Healthcare BPO are expected to acquire security services companies which has been hastened by the high-profile data breaches in recent years.

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