CRM Outsourcing Market SWOT Analysis & Key Business Strategies by Leading Industry Players ( Accenture, Cognizant, IBM, Infosys, HCL Technologies)

One of the critical part of strategic decision-making for organizations across the globe is maintaining a proficient CRM process. Several organizations rely on CRM software to maintain a detailed database about the company’s customer base. However, with the increase in the volume of data, it has become difficult for organizations to support a CRM database. This is encouraging them to adopt automation or outsource it to professional organizations with a proven track of managing complex CRM databases and CRM systems. Research analysis on the global CRM outsourcing market identifies that the rising need for large-scale client management will be one of the major factors that will have a positive impact on the growth of the market. Publisher’s market research analysts predict that the market will grow at a CAGR of close to 6% by 2022.

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Covered in this report
The report covers the present scenario and the growth prospects of the global CRM outsourcing market for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

Publisher's report, Global CRM Outsourcing Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
- Accenture
- Cognizant
- IBM
- Infosys
- HCL Technologies

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Market driver
- Increasing need for large-scale client management
- For a full, detailed list, view our report

Market challenge
- Shortage of domain expertise
- For a full, detailed list, view our report

Market trend
- The advent of big data and analytics services
- For a full, detailed list, view our report

Table of Contents

PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
PART 05: MARKET SIZING
PART 06: FIVE FORCES ANALYSIS
PART 07: MARKET SEGMENTATION
PART 08: CUSTOMER LANDSCAPE
PART 09: REGIONAL LANDSCAPE
PART 10: DECISION FRAMEWORK
PART 11: DRIVERS AND CHALLENGES
PART 12: MARKET TRENDS
PART 13: VENDOR LANDSCAPE
PART 14: VENDOR ANALYSIS
PART 15: APPENDIX

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