Press release
ExpressDesk ranked in the Top 25 Unified Communication Solutions for 2018 in CIO Applications Europe Magazine
“We are glad to announce ExpressDesk as one among the Top 25 Unified Communication Solutions in 2018. We are pleased to recognize ExpressDesk for its innovative technology, methodology, and outstanding customer service” reported Joe Philip, Managing Editor of CIO Applications Europe.
Expressdesk enables organizations to easily adopt Skype for Business as an efficient communication channel for organization’s employees to contact their IT Support, quickly replacing Phone and Email channels. Research shows that 95% employees prefer to use Unified Communications over Phone or Email to contact their IT support, as they get instant feedback over their issues, and can send files or share their screen and even give remote control to service desk agents who can solve their issues faster.
“We are honored to be included in CIO Application’s list of Top Unified Communication Solution Providers”, states Stéphane Fornaroli, General Manager at ExpressDesk Solution SPRL. “We believe our innovative solution not only makes employees’ life easier when it comes to contacting their IT Support but also enhances IT service performance”.
ExpressDesk has launched a powerful integration that leverages Skype for Business features together with the capabilities offered by BMC Remedy in order to optimize service desk agents’ activities.
About Express-Desk Solution SPRL
Express-Desk Solution SPRL is a BMC Technology Alliance Partner and Microsoft Bizspark partner who successfully developed a complete integration between BMC Remedy and Microsoft Skype for Business (formerly known as Microsoft Lync) that cleverly combines features from both solutions to deliver highest efficiency and cost reductions.
In 2018, ExpressDesk has successfully rolled out its solution in various national markets across the globe (e.g., the US, Sweden, Australia and India) for a major multinational company.
Express-Desk Solution SPRL
Winkelveldstraat 28
1700 Dilbeek
www.express-desk.com
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