openPR Logo
Press release

DMG Consulting Releases 2018 Knowledge Management Product and Market Report

05-02-2018 09:30 AM CET | IT, New Media & Software

Press release from: DMG Consulting LLC

DMG Consulting Releases 2018 Knowledge Management Product

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services

What: Releases 2018 Knowledge Management Product and Market Report

When: Today, 2 May 2018

Where: Available at the DMG Consulting online store

Background:

DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2018 Knowledge Management Product and Market Report. This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions.

The KM market has come alive in 2018. AI solutions and many other contact center systems require a source of knowledge, and KM solutions can address this need by providing a single source of “truth.” The new, more flexible and responsive generation of knowledge management solutions fill this need by providing a centralized repository for information gathered from across the enterprise. Today’s knowledge management applications run in the cloud, use the newest database technology, allow delivery of content to different groups of users in a variety of channels, embed content management capabilities to gather and prepare data from unlimited sources, and utilize highly sophisticated and fast search software to deliver information.

The growing interest in KM is attracting new vendors and driving a major round of investment in some of the existing solutions. Vendors are entering the KM market from many different IT sectors, and the opportunities are great for disruptive solutions to transform the world of knowledge management.

“The KM market is in the early stages of transformation, and a great deal of change is expected in the next 3 – 5 years as companies strive to create a single source of knowledge,” said Donna Fluss, President of DMG Consulting. “KM facilitates collaboration among departments, which improves the customer experience. The ability to break down departmental silos and gather information across the enterprise is a game-changer that will benefit the entire organization.”

DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market. The 2018 Knowledge Management Product and Market Report is the only in-depth analysis of these practical and increasingly essential solutions. The Report analyzes in detail 5 vendors with diverse offerings that address customer service, contact center and other enterprise uses: ComAround, MindTouch, Panviva, Upland Software and Verint Systems.

To learn more about the 2018 Knowledge Management Product and Market Report, read the abstract, which includes the table of contents, or email Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit www.dmgconsult.com.

About DMG Consulting LLC

DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. We are a strategic advisor to end users and vendors, large and small, and the financial community. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

DMG Consulting is the leading provider of industry research for many contact center, back-office and analytics IT markets, including: Workforce Optimization (WFO, Quality Management/Liability Recording), Workforce Management, Speech Analytics, Text Analytics, Desktop Analytics, Robotic Porcess Automation, Customer Journey Analytics, Contact Center Performance Management, Knowledge Managaement, Gamification, Enterprise Feedback Management/Surveying, Cloud-Based Contact Center Infrastructure, Outbound Solutions, Voice Biometrics, Interactive Voice Response Systems, Intelligent Virtual Agents and Unified Communications. For more information, visit www.dmgconsult.com.

# # #

DMG Consulting LLC
6 Crestwood Drive
West Orange, NJ 07052

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release DMG Consulting Releases 2018 Knowledge Management Product and Market Report here

News-ID: 1035665 • Views: 471

More Releases from DMG Consulting LLC

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure …
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services What: Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report When: Today, 13 October 2021 Where: Available at the DMG Consulting online store Background: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2021–2022 Cloud-Based Contact Center Infrastructure Product and
DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market …
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services What: Releases 2021-2022 Robotic Process Automation Product and Market Report When: Today, 30 June 2021 Where: Available at the DMG Consulting online store Background: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services, today released its 2021-2022 Robotic Process Automation Product and Market Report. DMG Consulting’s fourth report
DMG Consulting Releases 2020 Worldwide Cloud-Based Contact Center Infrastructure …
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services What: Releases 2020 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report When: Today, 6 May 2021 Where: Available at the DMG Consulting online store Background: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services, today released the
DMG Consulting Releases New Report on Contact Centers in a Post-Pandemic World: …
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services What: Releases a New Report on Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future When: Today, 11 February 2021 Where: Available at the DMG Consulting online store Background: DMG Consulting LLC, a DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services, today released

All 5 Releases


More Releases for Management

Risk Management at Change
Germany/Europe - 10/30/2018 The recent political turmoils in terms of globalization versus patriotism is baffling business stakeholders worldwide about business risks and chances, especially in the framework of investments abroad. Handling perils like sudden travel advises, updated sanction lists and the likeliness of a global trade war can be a rather challenging and demanding for private individuals, enterprises and company groups alike. This makes cooperating with a specialised, internationally positioned
CBF Management, Canada
'''CBF Management''' is the doing-business-as name of CBF Management/CBF and currently a non-franchisor selling and supporting post construction cleaning services, janitorial, commercial, residential, and floor care services through the [[Canada]], and 2 other countries using the “CBF Management” trademarks and systems to commercial services. Company History and Key Dates *2006 – CBF Management Company founded in Vancouver, British Columbia, as a floor care company by Harpreet Sandhu, a former track athlete. *2008 –
Prescriptive analytics Market Outlook 2025 focus On: Risk Management, Operation …
A detailed market study on "Global Prescriptive analytics Market" examines the performance of the Prescriptive analytics Market. It encloses an in-depth Research of the Prescriptive analytics Market state and the competitive landscape globally. This report analyzes the potential of Prescriptive analytics Market in the present and the future prospects from various prospective in detail. Get Free Sample Report@ https://databridgemarketresearch.com/request-a-sample/?dbmr=global-prescriptive-analytics-market Prescriptive analytics market accounted for USD 1.20 billion growing at a CAGR of
Obesity Management Congress 2018
Obesity can be managed by combination of lifestyle change, exercise and healthy diet plans. In case of severe Obesity bariatric surgery and medications will be employed. People who have gone through bariatric surgery which have suppressed hunger and the mechanism for which causes obesity based type 2 diabetes is reversed and it also causes sixty to eighty percent weight loss for a long term. But it has it cons
Telecom Expense Management Market Analysis For Financial Management, Order Manag …
The telecom expense management (TEM) market report provides analysis for the period 2014–2024, wherein the period from 2016 to 2024 is the forecast period and 2015 is the base year. The report covers all the major trends and technologies playing a key role in telecom expense management market growth over the forecast period. It also highlights the drivers, restraints, and opportunities expected to influence the market’s growth during the said
Oakmere Wealth Management Advisors - Investment Management Approac
St. James's Place Wealth Management recognizes that no single investment house has a monopoly on investment expertise, and St. James's Place do not employ in-house investment managers. Instead we carefully select a number of external managers of outstanding ability to manage our range of funds. This has a number of advantages: • It gives us the freedom to select first-class managers from the global investment market to manage our funds on behalf