Press release
Technology Spending on Revenue Contact Center Market - APAC Grows Stronger in Demand for market
The growing need among organizations to offer seamless customer experience and to automate in-bound and out-bound operations have led to the adoption of contact center software. Moreover, the contact center software facilitates clients with increased cross-selling and upselling opportunities through multiple channels, including voice, video, web, and social media. The continuous advancements in this technology and its solutions have also encouraged various verticals to adopt contact center software and services.
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The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at the highest CAGR in the contact center software market during the forecast period. SMEs face some specific challenges, such as the requirement of domain-specific technical personnel and skilled workforce, budget constraints, and limited economies of scale. Therefore, SMEs are considering cloud-based contact center solutions which offer several advantages, such as scalability, flexibility, and reduced operational cost. As SMEs have budget constraints, they prefer cloud-based contact center solutions. The increasing demand for enhanced communication between customers and organizations through multiple channels including voice, web, and social media has encouraged vendors to offer economical contact center solutions to clients. In the coming years, SMEs are expected to have a higher adoption rate of contact center solutions which would help SMEs enhance their productivity cost-effectively.
Scope of the Report:
This report focuses on the Contact Center in global market, especially in North America, Europe, Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, types and applications.
Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
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Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
About Future Genic Reports
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The wide range of information is presented by a team of well-trained researchers of specific sectors through exhaustive research. We deliver premier market research services that cover all industry verticals, including chemicals and material, automotive, healthcare, electronics & semiconductor, food and beverage, pharmaceuticals and technology and media.
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