Press release
Contact Center Analytics Software Market Size, Share - Industry Trends, Status and Forecast 2025
This report focuses on the global top players, covered
Cisco Systems, Inc. (US)
Genpact Limited (Bermuda)
Verint Systems Inc. (US)
8X8 Inc. (US)
Genesys (US)
Oracle Corporation (US)
Mitel Networks Corporation (Canada)
SAP SE (Germany)
NICE Ltd. (Israel)
Enghouse Interactive (US)
Five9, Inc. (US)
CallMiner (US)
Servion Global Solutions (India)
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Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Market segment by Type, the product can be split into
Speech Analytics
Cross-channel Analytics
Predictive Analytics
Performance Analytics
Text Analytics
Market segment by Application, Contact Center Analytics Software can be split into
Log Management
Risk and Compliance Management
Real-Time Monitoring and Reporting
Workforce Management
Customer Experience Management
The study objectives of this report are:
To study and forecast the market size of Contact Center Analytics Software in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of Contact Center Analytics Software are as follows:
History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2025
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For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Contact Center Analytics Software Manufacturers
Contact Center Analytics Software Distributors/Traders/Wholesalers
Contact Center Analytics Software Subcomponent Manufacturers
Industry Association
Downstream Vendors
Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Contact Center Analytics Software market, by end-use.
Detailed analysis and profiles of additional market players.
Table of Contents
Global Contact Center Analytics Software Market Size, Status and Forecast 2025
1 Industry Overview of Contact Center Analytics Software
1.1 Contact Center Analytics Software Market Overview
1.1.1 Contact Center Analytics Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Analytics Software Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Contact Center Analytics Software Market by Type
1.3.1 Speech Analytics
1.3.2 Cross-channel Analytics
1.3.3 Predictive Analytics
1.3.4 Performance Analytics
1.3.5 Text Analytics
1.4 Contact Center Analytics Software Market by End Users/Application
1.4.1 Log Management
1.4.2 Risk and Compliance Management
1.4.3 Real-Time Monitoring and Reporting
1.4.4 Workforce Management
1.4.5 Customer Experience Management
2 Global Contact Center Analytics Software Competition Analysis by Players
2.1 Contact Center Analytics Software Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Cisco Systems, Inc. (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.2 Genpact Limited (Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.3 Verint Systems Inc. (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.4 8X8 Inc. (US)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.5 Genesys (US)
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.6 Oracle Corporation (US)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.7 Mitel Networks Corporation (Canada)
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.8 SAP SE (Germany)
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.9 NICE Ltd. (Israel)
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.10 Enghouse Interactive (US)
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Analytics Software Revenue (Million USD) (2013-2018)
3.11 Five9, Inc. (US)
3.12 CallMiner (US)
3.13 Servion Global Solutions (India)
4 Global Contact Center Analytics Software Market Size by Type and Application (2013-2018)
4.1 Global Contact Center Analytics Software Market Size by Type (2013-2018)
4.2 Global Contact Center Analytics Software Market Size by Application (2013-2018)
4.3 Potential Application of Contact Center Analytics Software in Future
4.4 Top Consumer/End Users of Contact Center Analytics Software
5 United States Contact Center Analytics Software Development Status and Outlook
5.1 United States Contact Center Analytics Software Market Size (2013-2018)
5.2 United States Contact Center Analytics Software Market Size and Market Share by Players (2013-2018)
5.3 United States Contact Center Analytics Software Market Size by Application (2013-2018)
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