Press Releases from IT Enabled Services Alliance (ITESA) (1 total)
Unique Partnership Brings Emotional Intelligence to Call Centers
New York, November 25, 2009 - ITESA and EQ Leader (ITESA-EQL) announced the first partnership focused on developing emotional intelligence for the call center industry. While IQ is essential, Emotional Intelligence (EQ) might just be the key to unlocking further potential for quality performance, lower attrition and operational performance. The partnership brings together the first scientifically validated measure for star performers, with proprietary coaching techniques to manage and grow…
