Press Releases from PhaseWare Inc. (6 total)
PHASEWARE, INC. OFFERS WEBINAR Topic: Increasing the Customer Support Experience
PhaseWare, Inc. is hosting a 1 hour webinar entitled “PhaseWare – Increasing the Customer Experience”. This webinar will be offered on several dates in April, 2009.
Maintaining and increasing customer satisfaction, retention, and growth is a critical factor in business success. Customer support interactions can make or break a customer relationship. This webinar contains superb tips and advice on maximizing the positive influence of the customer support team on customer relationships.…
PHASEWARE, INC. HOSTS USER’S SUMMIT Outdoorworld Embassy Suites Dallas/Fort Wo …
McKinney, TX – PhaseWare, Inc. is hosting a User’s Summit in Dallas on April 16-17, 2009.
The summit will include a Help Desk Industry Expert session featuring Kristin Robertson, President of KR Consulting. Also on the agenda are two full days of training on the PhaseWare Product Suite plus a demonstration of PhaseWare’s newest version of Tracker and Self Service Center including the new Live Chat feature.
The summit provides users…
BusinessWeek Taps Randall Nelson, CEO of PhaseWare, Inc.: Advice from Vets-Turne …
McKinney, TX – Randall Nelson, CEO and Co-founder of PhaseWare, Inc., a North Texas-based customer support software provider, was included in the BusinessWeek article What I Learned in the Trenches by Amy Choi. Nelson, along with other vets, contributes his thoughts on the preparation the military gave him for running a business.
PhaseWare, Inc. is headquartered in McKinney, TX. The company provides customer service and support software solutions optimized for…
Business Software Adviser Interviews Hoyt Mann, President of PhaseWare, Inc.
Knowledge Bases and the Role of Self Service in CRM
McKinney, TX – Hoyt Mann, President and Co-founder of PhaseWare, Inc., a North Texas-based customer support software provider, was interviewed by the Business Software Adviser for the CRM Buzz blog. Mr. Mann discusses traditional customer service and recent innovations in customer self-service. He describes the newest version of PhaseWare’s Self Service Center, particularly new features such as the assisted knowledge base…
PHASEWARE, INC. RELEASES TRACKER SELF SERVICE CENTER 3.0
McKinney, TX – PhaseWare Self Service Center 3.0, the latest component of the most comprehensive Customer Service and Support solution in the industry, is now available. The Self Service Center allows customers to create trouble tickets, check the status of existing tickets, and search the Knowledge Base, Forums, FAQs, or downloads for solutions to current issues, all through a secure customer web portal. It also offers the ability…
PHASEWARE, INC. NAMED AS FINALIST IN 2008 AMERICAN BUSINESS AWARDS
May 14, 2008 - McKinney, TX – PhaseWare, Inc., a North Texas-based customer support software provider, was named as a 2008 American Business Awards Finalist today in the Best New Company category.
The American Business Awards honors exceptional performance in business, and PhaseWare, Inc. will be judged against other businesses established since January 1, 2005 for the Stevie Award of Best New Company. More than 2,600 entries were submitted by…
