Press Releases from Sinclair Voicenet (2 total)
North East Ambulance Service Deploys Workforce Management System To Enhance Oper …
The North East Ambulance Service (NEAS) has awarded Sinclair Voicenet a major contract to supply and install a NICE IEX Workforce Management system. The new solution will be deployed at three contact centres across the North East of England where 300 agents handle over 1.5 million calls every year. It will allow real-time scheduling of staff and resources to reduce the reliance on overtime working and enhance the…
Apprentice Programme Takes Off At Sinclair Voicenet
East Kilbride-based Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has proactively implemented an apprentice programme in partnership with QA Apprenticeships, the leading provider of training and learning services.
“This programme is providing young people with the expertise and skills needed to meet the growing demands of the business,” commented David Kindness, Professional Services Director at Sinclair Voicenet.…
