Press release
Cupola Signs Contract With EMW for Contact Centre Modernization and Maintenance
Mr. Sabir K.V., IT Manager, Cupola Teleservices
Mr. Sabir K.V., IT Manager, Cupola Teleservices comments, “Operational since 1999, CTS practically invented the concept of outsourced contact centre services in the Middle East region. With a technology infrastructure that supports over 1,000 seats, CTS has grown rapidly over the years due to the growing popularity of companies outsourcing their call centre requirements. CTS is highly focused on perpetual technology enhancement to help meet its business objectives and customer requirements. We take a lot of pride in our state-of-the-art technology and infrastructure. We are happy to confirm our mutually beneficial partnership with EMW which has helped to attain our goals over the last couple of years. The current implementation will substantially increase the value and service delivery to our customers.”
CTS’ Core Voice Network is powered by the industry leading vendors like Avaya, Cisco and HP. This leading edge technology supports intelligent skill-based call routing, interactive voice response and CTI. The company currently operates an Avaya VOIP system based on the S8500 media server and Communication Manager CM 3.0. The system will be upgraded to the Avaya S8730 media server in conjunction with Avaya Communication Manager 5.0 with full redundancy, load balancing and software upgrades. The benefits include a more powerful high capacity call processor and increased storage capabilities. With 99.999% reliability and redundancy, the S8730 Media Server enables highly reliable solutions over IP and the scalable architecture provides unlimited growth options. It also allows for custom based applications, which will enable CTS’ in-house software team to develop tailored CRM applications to suit every client’s distinct need and campaign requirements.
On the choice of EMW as a partner for project implementation maintenance, Mr. Sabir mentioned that turn around time, reputation, credibility of EMW’s Avaya certified engineers, project costing and recommended technology solution were deciding factors in going ahead.
Mr. Serjios EL-Hage, CEO at EMW Middle East, says, “It is a matter of great pride for EMW that Cupola, the leading and most preferred Call Centre/ BPO services provider in the region has decided to contract our company to upgrade and support its call centre network. Voice and Data infrastructure is the most mission critical element of CTS’ business and through our expertise we aim to deliver optimum system performance and zero downtime”.
CTS today is the preferred Contact Centre partner for a large number for multinational ‘Blue Chip’ corporations and Fortune 500 companies including one of the world’s largest PC makers and a prestigious entertainment and ticketing division of a leading Master Developer in UAE. CTS employs over 600 staff from 21 countries conducting business transactions in more than 13 languages on a 24/7 time frame within 5 different time zones.
About EMW
EMW ME is recognized in the region as the Smart Convergence and Applications Expert. We are certified and specialized in several industry leaders: Avaya, Brocade (Foundry Networks), Cisco Systems, Juniper Networks, Teleopti and Trapeze Networks. EMW provides excellence in Consultancy, Systems Integration and Technical Services in the fields of Information Technology, Networks and Telecommunications. Our clients include Commercial, Government, and International organizations worldwide using a Customer-First attitude. EMW has the agility and the ability to build and customize specific requirements that meet or exceed our clients’ expectations in line with industry standards. In 2008, EMW ME was awarded the Best Networking Integrator in the Middle East. For additional information, please visit http://www.emw-me.com
About Cupola Teleservices (CTS)
CTS is a UAE based company offering high quality outsourced contact centre services to both regional and International clients. Operating out of its new world class facility in Dubai Outsource Zone (DOZ), CTS has a diverse group of staff who are capable of offering services in English, Arabic, French, Persian, Hindi/Urdu, Tamil, Tagalog, Russian etc. Its services include customer care support, marketing planning, market research and surveys, disaster recovery, database management, data processing, profiling and segmentation, event management, sales lead generation and qualification, meeting appointment generation, internet based solutions, order taking and processing, filling credit card applications and IT support.
The company’s technology and state of the art facility make it the premiere Contact Centre in the region. For further information on CTS, please visit www.ctsdubuai.ae
Media Contact:
Mr. Colin Saldanha
PR Consultant
OAK Consulting
Email: colin@oakconsulting.biz
Tel: +971506400762
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Cupola Signs Contract With EMW for Contact Centre Modernization and Maintenance here
News-ID: 85225 • Views: …
More Releases from EMW
EMW Signs Partnership Agreement with Metelco
Dubai, United Arab Emirates, October 13, 2009: EMW, The Smart Convergence Experts and leading supplier of services and products in the telecommunication, ICT, Engineering and Project Management sector, has signed a partnership contract with Middle East Telecoms Company (Metelco) to resell Metelco’s Proteus Call Management solution and Redbox Voice Recording solution to EMW’s existing and potential customers throughout the Middle East. These solutions provided by Metelco have been extensively tested…
ADNOC Signs Contract with EMW for Annual Maintenance and Support of PABX System
Dubai, United Arab Emirates, August 04, 2009: Abu Dhabi National Oil Company For Distribution (ADNOC-Dist) has signed a 3 year annual contract with EMW, The Smart Convergence Experts and leading supplier of services and products in the telecommunication, ICT, Engineering and Project Management sector, for maintenance and support of its Avaya based PABX systems. The maintenance contract extends to ADNOC’s head office in Abu Dhabi and six of its branches…
GAPCorp Contracts EMW to Deploy Distributed IP Contact Centre Solutions Across G …
Dubai, United Arab Emirates, June 17, 2009: GAPCorp, a leading international sales, marketing and third party administrator, servicing well known automotive dealerships with its extended warranty schemes and innovative expertise, has signed up EMW, the smart convergence experts, to install Avaya Distributed IP Contact Centre technology in five of its branches across the GCC region. This will enable GapCorp to have a full fledged team of call centre agents at…
Pan Emirates Signs Contract with EMW to upgrade IT Infrastructure to Support Ret …
Dubai, United Arab Emirates, April 15, 2009: To keep pace with its ambitious expansion plans, Pan Emirates has commissioned EMW, The Smart Convergence Experts and leading supplier of services and products in the telecommunication, ICT, Engineering and Project Management sector, to upgrade its IP Telephony systems at the head office in Sharjah, UAE to one of the latest Avaya platforms. This will greatly increase system availability and enhance communication between…
More Releases for CTS
Global Power Filter Market Sizes2022| AVX, Schaffner, CTS
QY Research has recently published a new report, titled Global Power Filter Market Outlook 2022 The report has been put together using primary and secondary research methodologies, which offer an accurate and precise understanding of the Power Filter market. Analysts have used a top-down and bottom-up approach to evaluate the segments and provide a fair assessment of their impact on the global Power Filter market. The report offers an overview of…
CTS Customs Trade Solutions Adelaide
With decades of experience and a strong network with customs personnel and logistics firms, CTS Customs & Trade Solutions in Adelaide will take care of you and your goods all the way from the port to your doorstep. CTS provides the professional expertise you need to have your cargo processed reliably and efficiently through customs, no matter if you’re shipping by air or sea. With a thorough understanding of the…
CTS Customs Sydney
Whether you’re shipping via air or sea, Customs & Trade Solutions in Sydney provides the professional expertise you need to to have your cargo processed through customs reliably and efficiently. With decades of experience and a strong established relationships with customs personnel, CTS Sydney will ensure that the whole process runs smoothly from start to finish. Specialising in Air and Sea Freight forwarding, transport and logistics, international…
Joystick Potentiometers Market Analysis 2017-2022 ALPS, Apem, CTS, Parallax
Global Joystick Potentiometers Market by manufacturers, Types, Segment and Region
A market study based on the " Joystick Potentiometers Market " across the globe, recently added to the repository of Market Research, is titled ‘Global Joystick Potentiometers Market 2017’. The research report analyses the historical as well as present performance of the worldwide Joystick Potentiometers industry, and makes predictions on the future status of Joystick Potentiometers market on the basis of…
Joystick Potentiometers Market 2017- ALPS, Apem, CTS, Parallax, Altheris
Apex Research, recently published a detailed market research study focused on the "Joystick Potentiometers Market" across the global, regional and country level. The report provides 360° analysis of "Joystick Potentiometers Market" from view of manufacturers, regions, product types and end industries. The research report analyses and provides the historical data along with current performance of the global Joystick Potentiometers industry, and estimates the future trend of Joystick Potentiometers market on…
Noliac acquired by CTS Corporation
As of May 15th 2017, Noliac A/S has been acquired by CTS Corporation. Below is CTS' press release in this regard.
CTS Acquires European Piezoelectric Sensor & Component Manufacturer
Lisle, Ill. – CTS Corporation (NYSE: CTS) has announced the acquisition of Noliac A/S; a designer and manufacturer of tape cast and bulk piezoelectric components, sensors and transducers. Headquartered in Denmark with manufacturing facilities in Denmark and the Czech Republic, Noliac serves OEMs…
