Hostpoint strengthens support and relocates

The number of employees in the Hostpoint support team was doubled during the second half of 2008, allowing it to offer unique, first-rate customer support. Hostpoint also relocated to new, larger premises in Rapperswil-Jona at the beginning of March. 30 full-time employees currently work in the new Hostpoint office, which can accommodate up to 70 employees, if required. The largest hosting provider in Switzerland is therefore well equipped for further growth.

With its new employees, Hostpoint is setting new standards in the area of customer service. Telephone calls are generally answered within a couple of seconds and e-mail queries within a very short period of time, both with a very high level of quality.

This has enabled the Hostpoint support team, which is managed by Yvan Knapp (former Head of Webhosting at Swisscom) who is responsible for customer services, to satisfy the demands of today’s fast-moving world. As a result of the strong customer growth over the past few years, the number of e-mail and telephone support requests received by Hostpoint has increased greatly.

Yvan Knapp, CCO of Hostpoint: “We are proud and satisfied with the fact that we can offer personal, customer-oriented, low-cost support to our clients. We are convinced that customer service is one of the most important criteria for customers, when choosing a hosting provider, in addition to the range of products. Furthermore, our new location has allowed us to create the perfect working environment for our motivated employees.”

Hostpoint AG was founded in spring 2001 and, with 100,000 websites and 115,000 hosted domains (as of December 2008) is one of the most important hosting providers in Switzerland. In addition to the three owners, Hostpoint has 30 employees at its offices in Rapperswil-Jona. Hostpoint’s server centre is operated by Interxion in Glattbrugg. In addition to Switzerland, Hostpoint is also active in Austria, Germany and Spain.

Hostpoint AG
Sandro Bertschinger
St. Dionysstrasse 31
PO Box
8640 Rapperswil-Jona
Switzerland

Telephone 0041 844 800777
Telefax 0041 844 090909

e-mail: media@hostpoint.ch

This release was published on openPR.