(openPR) - Austin, Texas, and Letterkenny, Ireland – June 4, 2008 – Iontas revealed today that a major U.S. bank has successfully deployed 55,000 seats of Iontas’ Focus software suite as part of a Six Sigma initiative to streamline front-office operations. This bank, a significant player in the American financial landscape, provides an expansive range of banking and financial services through more than 5,000 retail branches across the United States. A premier Iontas partner assisted with the sale.
Iontas’s unique and powerful Focus software suite helps companies understand how their employees use software every day to do their jobs in both front and back offices. Focus tracks and analyzes specific software usage metrics at a level of detail that was previously unavailable to companies, capturing granular information such as process duration (including time required for each step); maximum, minimum, and average values for users and groups; time spent on combined processes; transaction values; and much more.
The bank chose Focus for its unrivaled ability to help them gather metrics on teller activities. Focus’s real-time visibility into employees’ execution of business processes provided the crucial data they needed to normalize and improve processes. With Focus, the bank was able to identify, promote and propagate best practices consistently throughout the organization, improve operational efficiency, and significantly reduce costs.
A bank spokesman commented that Focus is now critical to their competitive advantage, noting that “Focus is core technology for all our retail desktops.”
The bank conducted a thorough pilot before launching Focus to all of their branches. The subsequent live launch deployed all three products to all retail branches throughout the United States. The bank managed the implementation to 55,000 seats in the retail branches over the network from a central location, without disrupting branch operation, in only six weeks.
In addition to identifying process inefficiencies and reducing costs, Focus benefited the bank in several other ways. First, it helped identify training needs for individual users. Second, it ensured that processes comply with bank regulations. Finally, it delivered an unexpected benefit: the bank is now able to detect, analyze, and respond to any unusual practices in real time, further improving security and compliance with industry regulations.
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
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