babelforce Unveils Integration with Zoho Desk

babelforce has announced the launch of an integration enabling businesses to connect calls directly with Zoho Desk, using Zoho PhoneBridge.

This integration gives Zoho customers access to babelforce’s global telecommunications network and business process automation platform. For babelforce, Zoho Desk adds the ability to offer complete integration of call and support service processes to its customers running call centers.

“We are highly invested in finding the right telephony vendors to partner with”, said Sridhar Vembu, CEO of Zoho. ”babelforce connects seamlessly with Zoho products, ensuring a smooth user experience.”

“We really like Zoho’s approach to enabling telephony integration out-of-the-box using Zoho PhoneBridge. Our customers want to create deeply integrated processes, where data from calls can interact with data from tickets and from customer records. We’ve integrated with the Zoho APIs to make that easy for non-technical people to achieve.” Pierce Buckley, Chief Product Evangelist at babelforce.

The partnership between babelforce and Zoho Desk means that businesses can integrate all calls with their customer service and sales processes. With this integration inbound contacts are ticketed, and delivered via conditional and skills-based routing, with popup contact details letting agents know exactly who they're speaking to; outbound calls can be placed straight from Zoho Desk with Click2Call.

There are two technically interesting elements to how babelforce and Zoho Desk systems work together. First of all, Zoho has standardised its capability to integrate out-of-the-box telephony functions - this is included in Zoho PhoneBridge Platform. Babelforce uses its no-code automation platform to allow non-technical people to change complex integrated processes. From a practical point of view, this means that simple initial setup is possible without sacrificing the ability to satisfy more demanding business process requirements.

About babelforce:
babelforce is a global cloud communications platform (https://www.babelforce.com/product/) focussed on no-code integration and automation. It allows non-technical people to build even the most complex of integrated processes.

babelforce services are deployed in local data centers anywhere in the world: USA & Canada, Latin America, Europe & MEA, APAC. As an integration platform, babelforce has integrators and pre-built connectors covering every component type used in modern contact centers and sales organisations: CRM, ticketing, BI, ERP, Workforce management and all kinds of messaging capability. The babelforce cloud integration services are built on top of a telecommunications platform that processes 100s of millions of transactions per month. Over 40 tier one carriers and over 300 telecommunications service providers are integrated.

babelforce serves customers across the world and has reseller, delivery and support partners locally in many countries. Customers range from smaller e-commerce businesses to large scale financial services companies. The platform caters for needs varying from simple out-of-the-box integrations all the way to complex system integration and global infrastructure deployments.

About Zoho:
Zoho is THE operating system for business - a single cloud platform with all the necessary applications to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho's marketing, sales and customer support applications - Campaigns, CRM and Desk -and can then empower employees to create, store and distribute content on the cloud with Zoho's productivity and collaboration applications - Office, Mail and Docs. Additionally, businesses can run their own operations on Zoho's finance and human resources applications - Books, People and Recruit.

More than 25 millions users around the world across hundreds of thousands of companies rely on Zoho every day to run their businesses - including Zoho itself. A business can choose to run the entire Zoho suite or just a single application. Zoho applications are available directly through zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners.

Zoho is a division of Zoho Corp., a privately held and consistently profitable company, with more than 4,000 employees. Zoho is headquartered in Pleasanton, CA with international headquarters in Chennai, India and offices in Austin, London, Yokohama, and Beijing.
For more information, please visit http://www.zoho.com.

babelforce GmbH
Str. der Pariser Kommune 12-16
10243 Berlin
Germany

babelforce:
Katarina Slemenik katarina@babelforce.com

Zoho:
Mason Hering 512-583-3913 pr@zohocorp.com

This release was published on openPR.