(openPR) - Virtual Voucher is the “Most Innovative Application of Customer Care”
Paderborn, Germany, 20. May 2008: Orga Systems, the leading expert in convergent real-time billing, has been recognized to be delivering the “Most Innovative Application of Customer Care”. Therefore, Orga Systems’ Virtual Voucher solution has been awarded the 2008 Excellence Awards.
The award application was a joint application of TIM CELULAR S.A. (TIM Brasil) and Orga Systems GmbH. TIM Brasil is the biggest operator in the world to use the Virtual Voucher - the first innovative prepaid top-up solution of its kind in Brazil.
„The functioning of the system has been very satisfactory for TIM Brasil as well as its distribution partners, sales partners and its subscribers. The challenge to fulfill the demanding requirements of TIMs distribution and sales partners has been managed very successfully,“ says Mr. Rodrigo V. Martins, Head of Channel Management & Marketing - Electronic Top Up, TIM CELULAR S.A..
The judges, chaired by Peter Gillingwater, have been considering a number of factors including:
* Innovation and thought leadership using new media in customer care
* Extent to which the customer can conduct self care as related to ordering, payment or problem handing without human intervention
* Ease of implementation
* Improvement in fulfillment, assurance or billing processes as a result of this innovation and
* Positive impacts on the business
“The need to maintain customer satisfaction is crucial for every Service Provider, and constant innovation is essential.” said Martin Creaner President and CTO of TM Forum. “The contestants for this award have provided some leading edge solutions to this continual challenge. Congratulations to Orga Systems as a worthy winner of Most Innovative Application of Customer Care.”
“Orga Systems is proud to be honoured with the 2008 Excellence Awards for its Most Innovative Application of Customer Care,” said Rainer Neumann, CEO, Orga Systems. “In emerging and rural mobile markets new sales and distribution models for services must fulfil two main criteria: overall availability and the ability to meet local customer expectations and preferences. Our Virtual Voucher solution fulfils both and, therefore, is truly innovative.”
Andreas Freund
VP Marketing
Orga Systems GmbH
Tel: +49 (0) 52 51 87 49 – 30 61 afreund@orga-systems.com
Orga Systems is a leading expert in mission critical, convergent real-time billing. Our products enable international telecommunications companies to rate, charge and bill any service for prepaid, postpaid and hybrid subscribers.
Experts in Germany, Italy, Spain, Turkey, the Ukraine, Brazil and Malaysia create cost-effective, tailor-made solutions based on highly flexible products and high performance technologies.
Orga Systems' Convergence Program™ includes a complete portfolio of pre-integrated, world class products by Orga Systems and partners. Orga Systems' professional customer and system integration services top off the solution bundle. With the modular pre-integration of third party products, Orga Systems supplies solutions that transcend the “one size fits all” approach other providers offer. Instead, a customized, flexible package is guaranteed for each individual project.
Virtual voucher
Orga Systems’ Virtual Voucher enables subscribers to quickly and easily top up prepaid accounts. Complimenting regular voucher sales channels, it also offers increased convenience, on demand reloads, and full distribution management. Prepaid is a major growth driver in today’s mobile communications markets. Very soon, prepaid will develop into a pure payment method available to all the subscribers in a network. Therefore, cost-effective and easy-to-handle top-up solutions are will be key for mobile operators when competing for market share.
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
Newsfeed
