Solisma Uses G2G3 Simulation To Support ISO/IEC 20000 Foundation Qualification Success

Solisma (solisma.com), experts in the delivery of integrated Service Management solutions and key partner in the G2G3 (g2g3.com) global partner network, has successfully delivered one of the first ISO/IEC 20000 Foundation courses in the world achieving a 100 percent pass rate, supported by the G2G3 Polestar 20000 simulation.

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management and provides a compelling alternative to other well known frameworks including the IT Infrastructure Library (ITIL®). ISO/IEC 20000 enables organizations to improve the quality of their IT Service Management processes, targeting specific requirements for certification as well as best practices for service improvement in accordance with the standard. A growing number of organizations are embracing ISO/IEC 20000 in order to demonstrate that they are committed to quality service management.

To support this increasing demand, a new qualification program based around ISO/IEC 20000 was successfully launched by EXIN and TÜV SÜD Akademie in January 2008. The qualification program is framework neutral, using the core principles of well-known standards and best practices, such as ITIL®, MOF, COBIT®, ISO 9000, CMMI and ASL.

The G2G3 Polestar 20000 simulation was used by Solisma to add value and provide practical reinforcement to the ISO/IEC 20000 Foundation program content. Polestar 20000 is a high-impact experiential learning simulation which brings quality service management to life in the context of a realistic and exhilarating scenario. Participants taking part in the Polestar 20000 simulation rapidly understand the requirements and benefits of attaining the ISO/IEC 20000 standard through an immersive and engaging shared learning experience.

Solisma offers a range of assessment, consulting and education services to organizations looking for an independent and integrated approach to Service Management using best practice process and governance frameworks such as ISO/IEC 20000, ITIL and COBIT.

Mark Ross Sutherland, CEO at G2G3 said: “Simulations have the power to add real value to traditional certification programs by creating real meaning from experience. We are delighted that our Polestar simulation has supported the outright success of this new Solisma training program.”

Michael Nyhuis, Director and Principal Consultant at Solisma said: “The inclusion of G2G3’s Polestar simulation in our ITIL training has been a huge success. Now with Polestar 20000 and the new qualifications scheme from EXIN and TÜV SÜD Akademie, we have been able to create yet another high quality education experience for individuals looking to develop their career further with industry-recognized ISO/IEC 20000 certification in IT Service Management.”

For more information on G2G3 please contact Linda King at info@g2g3.com.

For more information on Solisma, please contact info@solisma.com

G2G3
Panama House, 14 The High Street, Lasswade, Edinburgh, UK, EH18 1ND
Press Contact - Linda King (email: lk@g2g3.com), +44 (0) 131 461 3333

G2G3 is the leading provider of communication tools, gaming solutions and simulations that propel enterprise IT and business alignment.

This release was published on openPR.