Orga Systems draws up strategic partnership with Selligent

Product portfolio expanded with CRM solution

Paderborn, Germany/Gosselies, Belgium. 31. January 2008: Orga Systems, the leading expert in convergent real-time billing, today announces it has chosen CRM specialist Selligent as a preferred partner to complement its first-class solution portfolio. By expanding its flagship billing system OPSC Gold with a fully-fledged CRM solution, Orga Systems will be able to address the main challenges of telecom operators with an integrated offer covering marketing, sales, billing and customer service needs. Therefore this partnership agreement is one further strategic step for Orga Systems to become a one-stop shop vendor for telecom operators.

OPSC Gold is a unique billing solution enabling truly convergent prepaid and postpaid charging. With this solution, operators can launch innovative pricing plans with flexible payment options while maintaining real-time credit control, and thus not only generating revenue, but also enhancing customer loyalty and satisfaction.

In the course of over 15 years of CRM experience, Selligent has developed state-of-the-art IT and communication technologies to support the full range of marketing, sales and service processes. Based on the latest technology standards, the Selligent solutions guarantee rapid implementation and a high level of user adoption, which make Selligent a partner of choice for top-tier companies willing to replace their existing CRM system or to build a new one on solid foundations.

Selligent X@, Selligent’s fully-fledged CRM suite, will be seamlessly integrated into OPSC Gold to cover all aspects of billing and CRM. With this partner agreement, Orga Systems takes another step on the way to become a one-stop shop vendor for telecom companies, offering them a modular approach for a best-of-breed end-to-end pre-integrated solution optimizing telecom operators entire billing and CRM processes.

“Orga Systems understands the growing need for operators to offer a high-quality user experience throughout all areas of their service in order to retain customer loyalty,” says Rainer Neumann, CEO, Orga Systems. “With its flexible and high-quality products, Selligent is an ideal partner for Orga Systems.”

“Telecom operators need to maintain first-class relationships with their customers, provide optimal service quality, quickly respond to all customer enquiries and launch marketing campaigns in a very short time in order to achieve a competitive advantage and to guarantee high customer satisfaction,” says André Lejeune, CEO of Selligent. “Working with Orga Systems will enable us to integrate our first-rate CRM suite with a world-class billing system, and thus to jointly cover the needs of telecom operators within one single solution.”
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Press Relations

Andreas Freund
VP Marketing
Orga Systems GmbH
Tel: +49 (0) 52 51 87 49 – 30 61
afreund@orga-systems.com

About Orga Systems

Orga Systems is a leading expert in mission critical, convergent real-time billing. Our products enable international telecommunications companies to rate, charge and bill any service for prepaid, postpaid and hybrid subscribers.

500 employees in Germany, Italy, Spain, Turkey, the Ukraine, Brazil and Malaysia create cost-effective, tailor-made solutions based on highly flexible products and high performance technologies.

Orga Systems' Convergence Program™ includes a complete portfolio of pre-integrated, world class products by Orga Systems and partners. Orga Systems' professional customer and system integration services top off the solution bundle. With the modular pre-integration of third party products, Orga Systems supplies solutions that transcend the “one size fits all” approach other providers offer. Instead, a customized, flexible package is guaranteed for each individual project.


For more information please visit www.orga-systems.com.


About Selligent

Selligent is an international company specialising in high-performance sales, marketing and customer service solutions.

The success encountered by the Selligent solutions amongst their 90,000 users can be attributed to appropriate customer coaching during implementation and to the extremely flexible configuration features of the advanced web technology used. These two components guarantee a quick return on investment (ROI), a high user adoption rate and a reduced total cost of ownership (TCO).

As a consequence, Selligent has achieved a customer retention rate, which - at 87 % in 10 years - has been the highest in the CRM industry.

This release was published on openPR.