Field Service Management (FSM) Market 2016 to grow at a CAGR of 12.33% during the period to 2020

Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.

Global Field Service Management Market to grow at a CAGR of 12.33% over the period 2013-2018.

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Commenting on the report, an analyst Enterprise Applications team said, With the increased adoption of cloud computing, FSM vendors are also adopting cloud-based solutions. This is because cloud-based solutions not only help to minimize the cost because of their easy implementation, but also offer added advantages such as quick response time and ease of access. The growth rate of the Cloud-based FSM Software market is expected to be much more than that of the On-premise FSM Solutions.

According to the report, FSM software helps in the systematic prioritization and scheduling of work processes. In addition, it reduces the scheduling lag, speeds up collaboration between processes, and thus increases workforce productivity, which in turn helps in cost saving and gives revenue-generating opportunities to companies.

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Covered in this Report

This report covers the present scenario and the growth prospects of the Global FSM market for the period 2015-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.

The major end-user segments covers in the report are the following:

Manufacturing sector
Retail sector
Construction sector
IT sector
Telecom sector

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The report also reveals that concerns about data security can be a significant barrier that hinders the deployment of FSM solutions. The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key players.

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