(openPR) - Miami, FL. --- February 3, 2012 - KW PROPERTY MANAGEMENT & CONSULTING, a statewide leader in turnkey management, has launched a unique hospitality training capability aimed at enriching the resident experience by bringing added convenience, comfort and empathy as well as providing high quality concierge services.
“Providing residents with outstanding customer service, delivered consistently over time, is the cornerstone of successful property management today,” said Robert White, co-Managing Director, KW PROPERTY MANAGEMENT & CONSULTING. “All of our residents statewide will benefit from this superior hospitality training and behavior-based education.”

The hospitality training is modeled after one of the premier hospitality rating systems in the world known for identifying and defining excellence. Key elements of the behavior-based training include developing empathy, compassion, graciousness and thoughtfulness as part of an overall customer service program.

Personalized to each property, the hospitality training teaches specific staff members the importance of listening, highlighting the individuality of each property and using the information provided to react or respond appropriately.

Examples of the high quality concierge services available at specific properties include dinner reservations, repair appointments, entertainment and event tickets, stocking residential units with food, floral delivery and taxicab service.

KW PROPERTY MANAGEMENT & CONSULTING, a leader in turnkey management and consulting across Florida and the Southeast US, provides a professional and independent approach to property management, with properties from Miami to Jacksonville and more than 550 employees statewide. From upscale high-rises, to homeowners associations and garden-style townhomes, KW PROPERTY MANAGEMENT & CONSULTING meets the needs of more than 40,000 unit owners. For more information, visit www.kwpropertymanagement.com.

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Christina Grate
2506 Ponce de Leon Blvd.
Coral Gables, FL 33134

cgrate@beckerpublicrelations.com
305-444-2181 ext 224