C4B with revised partner programme

C4B is revising its partner programme and offering specialist retailers even better qualification in the form of extensive training measures.

Germering, 27 January 2012 – C4B, a specialist in Unified Communications solutions and CTI software, has been revising its partner programme since the beginning of the year. The aim of this overhaul is to qualify partners even better and develop technical know-how enabling perfect installations of XPhone solution at the clients' and adapting them to their individual requirements.

In the future, more focus is to be directed towards partner qualification and client satisfaction when distinguishing between the C4B "Gold" and "Silver" partner levels while less priority will be attributed to the turnover achieved by partners. "It will be increasingly important for speciality partners to retain customers over the long term", explains Marko Gatzemeier, Marketing Manager at C4B. "This is particularly possible with solutions which can be applied universally and which harmonise across various platforms with telco systems offered by a wide variety of manufacturers. What's more, it is important that our partners avail of qualified employees. And this is where our training measures come in. We wish to enable our partners to achieve maximum added value in the form of their adaptation services."

New 2012 training programme for communication heroes
In order to achieve these goals and provide partners with optimum support, C4B is investing extensively in its training programme. The training offers have been entirely revised and increased considerably. For the first time, the company is now offering training options at six different locations in Germany and Austria (Berlin, Düsseldorf, Frankfurt, Hamburg, Munich and Vienna). For partners, this means they can have their employees trained locally in the various regions, thereby saving on travel and accommodation costs.

"We are anticipating two effects as a result of our new training programme: the hurdle associated with training employees is to be overcome while increasing the attractiveness for dealers in the form of offering several locations", is how Marko Gatzemeier explains the new concept.

During the three-day XPhone UC Inside or XPhone UC advanced training courses, ICT dealers learn everything they need to know for installing, configuring and adapting XPhone solutions to client requirements. Technicians should be capable of realising even more complex projects and providing their clients with professional consulting services which can then be applied with the aim of establishing long-term relations with clients as well as achieving additional added value while improving client benefits. The result: satisfied customers. And this satisfaction is also reflected among the partners.

Online training (XPhone UC Starter) including free NFR licenses
C4B will also continue to offer free online training in 2012 thereby enabling new partners to avail of swift access to its communications solutions. Online training courses are eminently suitable for familiarising users with the functions and efficiency represented by these solutions. After participating in an online training course, partners receive free NFR (Not For Resale) licenses for their own companies, thereby offering them the opportunity to extensively test and familiarise themselves with the software and demonstrate it to their own clients.

More information on the partner programme is available on the company's Web site: http://www.c4b.de/en/partner. An overview of the entire training programme is available online at http://www.c4b.de/en/partner/training-programme/.

Established in 1999, C4B Com For Business AG is one of Europe's leading manufacturers of CTI and Unified Communications software. C4B develops and distributes communications solutions under the XPhone brand for companies of all sizes in all industries. With services such as voice, fax, CTI, presence and instant messaging and solutions for mobile workers, C4B software improves how businesses interact with customers over the long term while simultaneously streamlining in-house communications processes. Not only are its solutions vendor-independent, but they also integrate readily with other systems. Open interfaces enable XPhone solutions to integrate smoothly with a wide variety of infrastructures and PBX platforms. With over half a million installed licenses in Europe and beyond, C4B is a market leader in CTI and Unified Communications. Its solutions are distributed by an extensive network of qualified partners, including such major vendors as Siemens, Deutsche Telekom and Swisscom. Visit www.c4b.de to learn more about C4B.

Manufacturer:
C4B Com For Business AG
Marko Gatzemeier
Marketing Manager
Gabriele-Muenter-Strasse 3-5
D-82110 Germering
Phone: +49 (0)89 840798-194
Fax: +49 (0)89 840798-13194
E-mail: presse@c4b.de
www.c4b.de

Press Agency:
PROFIL MARKETING
Public Relations
Arno Luecht
Phone: +49 (0)89 242416-93
E-mail: a.luecht@profil-marketing.com
www.profil-marketing.com

This release was published on openPR.