Interactive Intelligence Sponsors Government Contact Center Forum

DUBAI, United Arab Emirates, 23rd November 2011: Interactive Intelligence, a global provider of unified IP business communications solutions has announced its prime sponsorship of the Government Contact Center Forum that will be held in Dubai from 12-15 December, 2011.

Talking about the company’s involvement in the conference, Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence says, “Government departments worldwide are one of the biggest call centre markets in the world and this trend is being seen in the Middle East as well.
Considering that this field is still relatively new in the region, there is a need to educate key decision makers about the latest technologies, concepts and best practices. This will play a role in revolutionising and modernising the industry and bringing it up to international standards”.

“Interactive Intelligence has a rich heritage of working with government entities across the world including the Middle East and supporting their contact center technology requirements. Our sponsorship of the Government Contact Center Forum gives us a good platform to share this wealth of knowledge and experience with event attendees and to showcase our capabilities. Interactive Intelligence can help current and future customers based on a customized approach to the region’s specific needs”.

Interactive Intelligence is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s Customer Interaction Center™ (CIC) software platform is available on-premise or as a hosted service,  The SIP based solution is agile and innovative in its all-in-one, open standards architecture for multichannel interactions.

The three day conference programme will include case studies, subject-specific tutorials and workshops by industry specialists, networking with some of the leading Middle East Call Centre Awards winners and a Call Centre site visit.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Colin Saldanha
Procre8
Villa 41, 81-d Street, Uptown Mirdif
P.O. Box 78835, Dubai
United Arab Emirates

This release was published on openPR.