Press release
Ameyo enables increased contact rates for Symphony BPO Malaysia
Talking about the requirements, Sachin Bhatia, VP Business Development, Drishti says - "Symphony BPO was looking at automating the sales process and extending the contacts per day beyond the prevailing industry standards. They also desired supervising the agent activity and productive hours for better operations management. The call wrap up time for each outbound call varied tremendously and there was no accounting of the expected performance of each resource. The solution also had to integrate with existing Sales applications and make sure that Data Security and Integrity is maintained. As Drishti and Microtel Technology (VAR of Drishti-Soft) got into the details of the client requirement, we could chalk out a custom packaging of Ameyo that would answer the pain points of Symphony’s business processes."
Ameyo's award winning Dialer module helped Symphony implement a structured outbound strategy with flexibility to implement predictive, progressive, preview or rule-based dialing. This added efficiency in their outbound campaigns. There was a significant increase in connect rates and hence an increase in sales by up to 50%. Ameyo's easy-to-use interfaces added efficiency to the agent's call handling capabilities. With this, Symphony was able to manage and fulfill the performance metrics intended.
The GUI-based supervision interface of the solution provided for a bird's eye view of telephony, agent, dialer and lead performance. The supervisor could control call wrap-up time for the agents and mark individual agent performance against the overall campaign performance. This helped Symphony in optimal utilization of the agent’s time. Also, the in-built voice logger provided for compliance to various international dialing regulations. Integrating with the existing CRM application, Ameyo became a bridge to overcome the gap between telephony and application.
A technology upgrade has always helped the contact center to optimize their resources and add efficiency to overall functioning. However, this can be quite costly and shake the budgets of the entire BPO unit. Also shifting over to a new technology where the underlying infrastructure and the users are accustomed to the existing solution becomes a major hindrance. To answer such doubts, Ameyo presents an all-in-one communication suite that is not just cost-effective in terms of pricing but also saves additional infrastructure costs as it can reuse the existing one. As the contact center makes a switch of technology to Ameyo, they need not worry about transition since the solution delivers from day one. The user-friendly graphical interfaces make it extremely easy for users to migrate to Ameyo thus adding to the overall advantage.
About Symphony BPO
The Symphony Group is one of Asia's leading business process outsourcing (BPO) outfit and the partner of choice for more than 3,000 clients – from private and public-listed companies to Fortune 500, Global 500 and large conglomerates across the Asia Pacific region. Being one of the top 100 Global off shoring company, Symphony operates out of several locations in Malaysia and Osaka, Japan delivering contact management, human resource, financial, corporate secretarial, share issuance and registration and cheque processing solutions.
About Microtel Technology
Founded in 2000, Microtel Technology has been developing and providing innovative communication products for professional industries. Offering simple, innovative and affordable communication solutions their product range comprises of professional headsets and interfaces for call centers and office, professional telephony and professional wireless communications. Among the solutions offered are Voice Recording & Monitoring Solution Call Script Builder, all-in-one communication suites, unified communication and call billing applications.
About Drishti( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises.
Drishti Soft Solutions
62-A, Sector-18
Gurgaon, Haryana
122016
pr@drishti-soft.com
http://www.drishti-soft.com/
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Ameyo enables increased contact rates for Symphony BPO Malaysia here
News-ID: 149416 • Views: …
More Releases for Ameyo
AMEYO launches Voicelog Archiver to effectively manage Voice Logs
Drishti’s AMEYO solution archives voice logs with the Voicelog Archiver
Gurgaon, February 25, 2013 - Customer satisfaction and experience are the buzzwords in today's technology-focused society. However, to cater to the customers and their needs, contact centers and enterprises heavily rely on technological tools. These tools help them in answering challenges presented to them by a dynamic and demanding customer base who yearn for better service delivery and quick turnaround time.…
AMEYO facilitates business operations for Prisha Pearls
Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution
Gurgaon, January 28, 2013 - Prisha Pearls is an online pearl and jewellery store in the country. They deal in their own line of handmade jewellery, where precious and semi-precious gemstones are used. Being an ecommerce industry, they are required to interact with huge number of customers day in and day out. In order to execute…
Sunteck Realty improvises it’s business operations through Ameyo
Ameyo enhances and effectively manages inbound calls for Sunteck
Gurgaon, January 14, 2013 - Sunteck Realty Ltd. is one of India’s most promising real estate developments that chiefly focuses on the expansion of ultra premium and luxury residential properties. Its development activities include multi-unit apartment buildings, block re-developments, planned communities and commercial spaces. Being a commercial hub they aim at expanding their operations far and wide. To achieve these…
Leading international BPO expands operations with Ameyo
Gurgaon, February 06, 2012- Ameyo – a leading contact center solution enables Itronics Info Solutions, Bangalore to easily expand their business operations by adding another service location. The solution supported the BPO with a robust technology platform while providing flexibility of business models (both SaaS as well as premise). With Ameyo as the contact center technology, Itronics has doubled the size of their business.
Talking about the association with Ameyo…
Ameyo manages business interactions for Top HR Solutions Company
Drishti's Ameyo Communication Suite becomes the technology behind multi-level interwoven business processes of Adecco India. The Bangalore-based HR solutions company offers temporary staffing, permanent placement, outsourcing, consulting and outplacement services to A-list companies. Ameyo helped in consolidating their diverse communication processes across different entities as well as business units involved. With Ameyo, the entire information was centralized and provided for better control and transparency of operations.
Elaborating further on this…
Ameyo felicitates customer interactions for diversified business house
Ameyo enables customer interaction management for Seven Seas Edutech. For a diverse service portfolio in education consultancy and manpower services, Seven Seas Edutech caters to mass student/ customer queries on a daily basis. Ameyo helped them consolidate the interactions, map the caller profiles and also automate multi-department call routing for effective query resolution. With a centralized automation system to track and manage the calls, the company could focus on…
