The Norwegian cruise tour operator Hurtigruten has rolled out the touristic CRM system Emerald of ISO Travel Solutions for the whole company group. Totally, about 250 users, distributed among all locations, work with the CRM system of the tourism IT specialist from Nuremberg, Germany.

Decisive for choosing the CRM solution of the German tourism IT specialist were the specific adjustment of Emerald to the tourism business processes and the satisfaction of the Emerald users of the Hurtigruten GmbH subsidiary in Hamburg, who have successfully been using Emerald since 2003.
An optimal basis for future and innovative extensions was established with the new version of the ISO-solution. Currently, 250 users are working with Emerald as Customer Relationship Management Systems among all locations of Hurtigruten in Norway, Germany, France, Sweden, the United Kingdom and the USA.
„Due to the tourism know-how of ISO, not only in CRM, but also in handling the necessary tourism processes, our requirements for the new CRM system could be met to our complete satisfaction. With Emerald we are able to entirely concentrate on our customers and are supported within this challenge in an optimal way.” explains Ulf Schröder, Competence Team Leader Global ICT organization at Hurtigruten ASA.

About ISO

ISO Travel Solutions GmbH, a member of the ISO group, is a specialist in developing touristic software solutions for sales and support in international markets. Our solutions are used by well-known companies worldwide (e.g. Emirates Group in Dubai, several TUI tour operators, Etihad Holidays in Abu Dhabi or Air Canada Vacations in Montreal).

The ISO-Group, with its over 30 years of successful market presence, is a well-established factor in fields like IT-consulting, software development and pertaining services. Our global activities go far beyond Europe – even to the promising markets in Southeast Asia, Middle East as well as North- and South America. The ISO group has more than 300 members of staff – with six sites in Germany plus locations in Austria, Poland, Canada and Dubai.

Besides developing software for the tourism industry, our services are focused on business and organizational consulting, system analysis and concepts and last but not least SAP consulting. All processes are certified according to the ISO 9001 requirements.

www.isotravel.com

Contact Press:
ISO Travel Solutions
Eichendorffstraße 29
90491 Nuremberg

Ralf Regner, Marketing/PR
T. +49 911 / 9 95 94-333
F. +49 911 / 9 95 94-129
M. ralf.regner@isogmbh.com

This release was published on openPR.