Press release
TouchPoint Solutions is Providing End-to-End CTI/CRM Solutions
TouchPoint Solutions has a right blend of experience and expertise to provide professional services to its clients in their customer-facing business processing based on their business requirements and specifications. Services offered by TouchPoint Solutions include CRM/CTI package implementation, call routing solution, business intelligence and report development, on-going support and maintenance, performance tuning and health checks, and business processing outsourcing.
Being Computer Telephony Integration (CTI) consultants, TouchPoint Solutions is an expert Genesys developer. Genesys development services range from building custom IVR drivers to building cradle-to-grave reports. TouchPoint has successfully implemented
• Genesys Voice Platform (GVP)
• Genesys Routing Solution (ERS and NRS)
• Genesys Outbound Solution (OCS)
• Genesys Multichannel Routing Solution (MCR) and Open Media
• Genesys SIP Solution
• Genesys Desktop/Screen-Pop Solution
• Genesys Reporting Solution (CCPulse/CCA/CallCon and Infomart)
• Genesys Upgrade Services
• Performance Tuning and Health Checks
TouchPoint values personal and professional dedication towards each project with an unwavering commitment and CMM level process. This attitude towards each project has taken TouchPoint to being the leading and most trusted CRM solutions provider in North America with a capability to realize any customer-facing business processing development project.
TouchPoint Solutions is a CRM solutions provider and systems integrator, specializing in implementing end-to-end contact center solutions. The company is a prominent Genesys developer and ranks among the leading professional CTI consultants.
TOUCHPOINT SOLUTIONS
1941 Oak Tree Rd. # 104
Edison NJ 08820
http://www.gotouchpoint.com
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