Press release
Social Customer Relationship Management (CRM) Software 2018 Global Market Key Players – Salesforce.com, SAP AG, Oracle, Microsoft Dynamics CRM, Jive Software – Analysis and Forecast to 2023
Social Customer Relationship Management (CRM) Software Market
Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
Scope of the Report:
This report studies the Social Customer Relationship Management (CRM) Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Social Customer Relationship Management (CRM) Software market by product type and applications/end industries.
The global Social Customer Relationship Management (CRM) Software market is valued at xx million USD in 2017 and is expected to reach xx million USD by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Social Customer Relationship Management (CRM) Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
Market Segment by Companies, this report covers
Salesforce.com
SAP AG
Oracle
Microsoft Dynamics CRM
Jive Software
Lithium Technologies
Visible Technologies
Artesian Solutions
Bazaarvoice
QuestBack
Attensity Group
Leaf Group
Kana Software
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Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud-based
On-premises
Market Segment by Applications, can be divided into
SMEs
Large Enterprises
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Table Of Contents:
1 Social Customer Relationship Management (CRM) Software Market Overview
1.1 Product Overview and Scope of Social Customer Relationship Management (CRM) Software
1.2 Classification of Social Customer Relationship Management (CRM) Software by Types
1.2.1 Global Social Customer Relationship Management (CRM) Software Revenue Comparison by Types (2017-2023)
1.2.2 Global Social Customer Relationship Management (CRM) Software Revenue Market Share by Types in 2017
1.2.3 Cloud-based
1.2.4 On-premises
1.3 Global Social Customer Relationship Management (CRM) Software Market by Application
1.3.1 Global Social Customer Relationship Management (CRM) Software Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Global Social Customer Relationship Management (CRM) Software Market by Regions
1.4.1 Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) Comparison by Regions (2013-2023)
1.4.1 North America (USA, Canada and Mexico) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.4 South America (Brazil, Argentina, Colombia) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Social Customer Relationship Management (CRM) Software Status and Prospect (2013-2023)
1.5 Global Market Size of Social Customer Relationship Management (CRM) Software (2013-2023)
2 Manufacturers Profiles
2.1 Salesforce.com
2.1.1 Business Overview
2.1.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Salesforce.com Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 SAP AG
2.2.1 Business Overview
2.2.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 SAP AG Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Oracle
2.3.1 Business Overview
2.3.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Oracle Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 Microsoft Dynamics CRM
2.4.1 Business Overview
2.4.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Jive Software
2.5.1 Business Overview
2.5.2 Social Customer Relationship Management (CRM) Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Jive Software Social Customer Relationship Management (CRM) Software Revenue, Gross Margin and Market Share (2016-2017)
Continued…….
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